BlackBerry Forums Support Community

MisterEd · 02-10-2009, 08:34 AM

I just looked at my AT&T account online under Manage Features then "voicemail features" and one of the (free) options is now "Blackberry Visual Voicemail." I tried to activate it but get an error message. It looks like AT&T is finally going to upgrade to one of the newer software revisions with VVM.

Tried posting screen shots but they didn't show.

Serkle K · 02-10-2009, 08:41 AM

yeah, I just check my account also, it's there and when I tried to add it I got this message:

F902: We apologize for the inconvenience, but we are unable to add your feature at this time. Please call Customer Service at 1-800-331-0500.

So maybe AT&T will adopt atleast .219 (I think that's when it first showed up, I'm sure someone will correct me if I am wrong) if not .234... but who knows... so I guess it's the waiting game for me...

Shaun · 02-10-2009, 08:55 AM

It is there in my account(s). Looking into it now.

Don't bother calling AT&T front-line they have no information about the service at this time.

scaevola · 02-10-2009, 09:06 AM

BlackBerry® Visual VoicemailVisual Voicemail allows you to go directly to any of your messages without listening to the prior messages or voice instructions, so you can quickly select the messages that are most important to you.

I see it too..... but I am getting a "F902" and I can not added it at this time.

oester · 02-10-2009, 09:25 AM

I called customer support (business care in my case) and a very helpful lady said she would research how to add it and call me back. Stay tuned.

scaevola · 02-10-2009, 09:41 AM

I just called business customer care and talked to blackberry support as well(still no resolution on hotmail pushing).

It appears that no one knows anything about Visual Voicemail for blackberry. The CS person could not find the feature in their account system.

Great Find MisterEd though!

wilbuur · 02-10-2009, 10:15 AM

I am sure it will available soon. I am looking forward to it. I currently use YouMail, and I am not 100% satisfied. I would like a more reliable solution.

I am sure it will be purdy too.

junior1790 · 02-10-2009, 10:33 AM

I'm actually fighting with cs rep who is telling me I do not have that option in my features portion of my online account.. I promptly sent her a screen shot of the page and she is telling that it must be a "typo" a typo??? WTF, how about a memo, an email something informing the brain dead masses...wow, now she said it must be some wrong information somewhere!!! I could understand them not knowing as much as us bb addicts but, wow, just wow.

Pink2 · 02-10-2009, 10:39 AM

Fantastic News!!!

netPOSER · 02-10-2009, 11:20 AM

My BB Bold running 4.6.0.228

Visual Voice Mail icon:

When I open it I get this:

The only menu option (not even a "close" option)

Arcangel · 02-10-2009, 11:40 AM

The best part is AT&T is not charging unlike us verizon Guys paying 3 a month

mckinneycm · 02-10-2009, 11:52 AM

Quote:

Originally Posted by netPOSER

My BB Bold running 4.6.0.228

Visual Voice Mail icon:

http://farm4.static.flickr.com/3324/...2bceb48f_o.png

When I open it I get this:

http://farm4.static.flickr.com/3312/...795ab7e5_o.png

The only menu option (not even a "close" option)

http://farm4.static.flickr.com/3423/...5cfefee7_o.png

I don't have that app and I'm running 4.6.0.234. Is there a way to enable it?

netPOSER · 02-10-2009, 12:04 PM

Quote:

Originally Posted by mckinneycm

I don't have that app and I'm running 4.6.0.234. Is there a way to enable it?

Not sure. After I upgraded from .218 t0 .228 it just appeared.

scaevola · 02-10-2009, 12:06 PM

Wirelessly posted (8300)

Provisioning isn't set up currently. IE no service book and no options

mjbanks · 02-10-2009, 01:54 PM

With it showing up on the AT&T site already and with the pop-up page being there, I'd estimate we'll see a new OS from AT&T within the next week with this feature.

Here's hoping to it staying free, although after coming from an iPhone, I would definitely pay for this feature. It's definitely worth it to me.

JMKerbow · 02-10-2009, 03:56 PM

I just received a call from the AT&T rep that I talked with this morning and he indicated the target date is March 25, 2009 and that AT&T would remove the Visual Voice Mail option from the web site and then make it available on the 25th. Marking the calendar now.

mjbanks · 02-10-2009, 03:58 PM

Quote:

Originally Posted by JMKerbow

I just received a call from the AT&T rep that I talked with this morning and he indicated the target date is March 25, 2009 and that AT&T would remove the Visual Voice Mail option from the web site and then make it available on the 25th. Marking the calendar now.

Nice!