BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 10-15-2012, 04:40 AM   #1
poypoy
New Member
 
Join Date: Aug 2009
Location: Geneva, CH
Model: 9300
OS: 6.0
Carrier: Swisscom
Posts: 10
Default Unable to register on BlackBerry Network

Please Login to Remove!

Hello,

I've a really strange problem on two brand new BlackBerry 9105. I've bought them on a french supplier, I've put the SIM card on it and it was able to connect to the phone provider network. I can make calls, receive SMS but I can't register to the blackberry network.

I've check the host routing table and it is empty. I've changed of SIM card, tried with another operator and same problem. I've contacted the support of the phone provider and they said that this device is not recognized by BlackBerry system... what a nice surprise. They see it in their system as an old 5380 BB and they can't do nothing.

Does anyone may had this issue and have any clue on how to solve it? Btw, we did a full reset of the device and reload a default firmware configuration through the BB desktop manager.

Last important thing, we bought 2x 9105 and both have the same issue.

Any ideas are welcome.
Offline  
Old 10-15-2012, 05:52 AM   #2
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Unable to register on BlackBerry Network

Do you have a Blackberry data plan activated on your account?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 10-15-2012, 08:07 AM   #3
poypoy
New Member
 
Join Date: Aug 2009
Location: Geneva, CH
Model: 9300
OS: 6.0
Carrier: Swisscom
Posts: 10
Default Re: Unable to register on BlackBerry Network

Sure, it was working on my prior BB. There is nothing wrong with the SIM card. I've put it back on my old BB and works perfectly.
Offline  
Old 10-15-2012, 06:28 PM   #4
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Unable to register on BlackBerry Network

You need to reregister this BB. BB uses the PIN to identify your device and where to send the data.

Try reregistering via the host routing table, but most likely you will need to call your carrier and give them the IMEI and PIN. This is assuming the device has not been blocked for any reason.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 10-15-2012, 06:43 PM   #5
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default Re: Unable to register on BlackBerry Network

Now if Swisscom doesn't have the Service Books for your new BlackBerry, that will cause you another set of problems.
Offline  
Old 10-25-2012, 09:46 AM   #6
poypoy
New Member
 
Join Date: Aug 2009
Location: Geneva, CH
Model: 9300
OS: 6.0
Carrier: Swisscom
Posts: 10
Default Re: Unable to register on BlackBerry Network

Hi,

thanks for your answers but I already did that and it doesn't work. Both phone providers said : "it seems that this device is not even recognized by BlackBerry, so it's impossible for us to register it into the BlackBerry system".

any ideas?
Offline  
Old 10-25-2012, 12:46 PM   #7
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: Unable to register on BlackBerry Network

You said brand new 9105. Those haven't been new for at least a couple years. Perhaps they really aren't new at all?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 10-27-2012, 04:43 PM   #8
rambo47
Latino Hasta La Muerte
 
rambo47's Avatar
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 9370
Carrier: Verizon
Posts: 9,063
Default Re: Unable to register on BlackBerry Network

If that particular device was activated on another user's data plan, even a demo in a store, it may still be registered to that old data plan. You have to make sure the prior owner gets the PIN released from the original account.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Unable to register on BlackBerry Network
Thread Thread Starter Forum Replies Last Post
Perform a cutover to another BlackBerry Enterprise Server in IBM Lotus Domino hdawg BES Admin Corner 3 04-25-2008 09:47 AM
Blackberry Activation(s)... Barry_Black General BlackBerry Discussion 5 06-07-2007 12:07 PM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 02:42 PM
BES 4.0 SP3 for Exchange available for Download jnelson2000 BES Admin Corner 72 01-12-2006 02:44 PM
[2005-05-11] BlackBerry Connection bfrye BlackBerry In the News 0 05-11-2005 09:16 AM


For iPhone 5 5s 6 Plus 6S 6 6S Plus 7 8 Plus LCD Display+ Touch Replacement OEM picture

For iPhone 5 5s 6 Plus 6S 6 6S Plus 7 8 Plus LCD Display+ Touch Replacement OEM

$29.88



NEW OEM Battery A1466 A1369 A1496 A1405 A1377 A1466 for MacBook Air 13 inch picture

NEW OEM Battery A1466 A1369 A1496 A1405 A1377 A1466 for MacBook Air 13 inch

$35.90



OEM Battery for MacBook Pro 17

OEM Battery for MacBook Pro 17" A1309 A1297 Early 2009 Mid 2009 2010 MC226

$42.80



NEW OEM A1618 Battery for Apple MacBook Pro 15” Retina 99.5Wh A1398 Mid 2015 picture

NEW OEM A1618 Battery for Apple MacBook Pro 15” Retina 99.5Wh A1398 Mid 2015

$49.90



A1417 OEM Battery for Apple Macbook Pro 15 Retina A1398 Mid 2012 Early 2013 US picture

A1417 OEM Battery for Apple Macbook Pro 15 Retina A1398 Mid 2012 Early 2013 US

$45.90



A1618 NEW OEM Battery for MacBook Pro 15

A1618 NEW OEM Battery for MacBook Pro 15" Retina A1398 Mid 2015 020-00079

$49.90







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.