I did visit the thread suggested above and it seem to have dead-ended with no resolution. I'm still seeing the same thing - I've got a half-dozen 8800s on my BES now. 4 are showing up normally. The original 2, while functioning fine for the user, are not "known" to the BES. It can't recognize the model # or the configuration. I've tried installing the handheld software directly on the BES with no success. Anyone else seeing this?
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