[Rameirez]

I have just got hold of a new Blackberry Pearl 3G but cannot get it to connect to my computer using the USB cable.

When I open the Blackberry Device Manager it says my Blackberry is connected but when I try and transfer music or sync my device using the Blackberry Desktop Software it doesn't recognise the connection.

I have tried removing and re-installing the software and various other things but nothing works!

Can anyone help?

[thebluedotdotnet]

Try downloading the latest drivers onto your computer so that it will recognize your phone.

[Dubdub]

Originally Posted by Rameirez

I have just got hold of a new Blackberry Pearl 3G but cannot get it to connect to my computer using the USB cable.

When I open the Blackberry Device Manager it says my Blackberry is connected but when I try and transfer music or sync my device using the Blackberry Desktop Software it doesn't recognise the connection.

I have tried removing and re-installing the software and various other things but nothing works!

Can anyone help?

Did you SEARCH? Doesn't appear that you did.

Start with:

1. Battery pull.
2. No HUB connection
3. Delete/Reinstall DM


Then:

Tips for getting BlackBerry Desktop Manager to det... - BlackBerry Support Community Forums

KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software