[TotalTech]

I'm giving my dad my 8830 since I upgraded to a Storm. I have all of my info wiped from it. I was trying to show him how it will sync with outlook. I have everything set up and mapped but DM just flashes with no errors and doesn't sync. My question is does the BB need to be active w/ service books for it to sync?

thanks

[aiharkness]

Wirelessly posted (8820)

It does not need to be registered on the network, no service books needed.

[TotalTech]

Wirelessly posted (VZW Storm, ATT Bold)

Thanks I need
to figure out why its not syncing correctly then

[aiharkness]

Wirelessly posted (8820)

Sounds like you just need to go through the DM sync settings again. Do you have the sync direction set right?

[TotalTech]

Wirelessly posted (VZW Storm, ATT Bold)

I have it outlook overwriting the Bb and I have it mapped to his profile. As a note I'm running em 5.01

[aiharkness]

Wirelessly posted (8820)

Don't know.

DM does show the BB is connected, right?


And what about the profile option in DM?

[TotalTech]

Wirelessly posted (VZW Storm, ATT Bold)

Yes to both when I go to sync I get a grey box that comes up as if its syncing then it flashes and disappears

[aiharkness]

Wirelessly posted (8820)

I'm stumped.

[Workin_Man]

Try uninstalling/reinstalling the Desktop Manager. Sometimes when Desktop Manager is installed on a computer with Outlook, the MAPI profile the DM makes with the Outlook does not configure correctly. A simple uninstall/reinstall should take care of that.

Good luck!