[canam23]

A defective Bold 9900 was replaced today w/ another 9900. Password Keeper actually ported over from the restore of the defective device prior to the new EA. Unfortunately, when the Password Keeper was originally initialized on 08/12/2012, whatever the device password at that time (not the Password Keeper password) is required to check the contents of the new device Password Keeper.

Does anyone know whether or not there is a way to get around finding what the original Password Keeper access entry was?

[tsac]

You need the old password.

three links to read that may help.

KB33252-Importing passwords from a previous BlackBerry smartphone into Password Keeper on the BlackBerry 10 smartphone


KB10580-How to reset the Password Keeper application on the BlackBerry smartphone



KB13513-How to transfer the Password Keeper database to a new BlackBerry smartphone from an existing BlackBerry smartphone