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Old 12-05-2007, 05:13 AM   #1
Quitch
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Default Desktop Email program unable to submit message

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I have a user, just one, who is receiving the above error on her Blackberry 8310 when attempting to send a message. I am in the same OU as this user and can send, and have also verified that the BES admin account has Send As permissions for User Objects within the container. It is not a domain admin and neither is the user in question. This user operates under the same policy as myself and is part of a batch setup yesterday, all with identical settings.

I tried a hard reset, but without success. I also resent the service book, just because

None of this has fixed the issue and barring a wipe I'm not sure what action to take.

The device is receiving messages successfully.

This smells of a permissions issue, but doing a direct comparison between my account and theirs I see no differences.

Last edited by Quitch; 12-05-2007 at 05:22 AM..
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Old 12-05-2007, 09:20 AM   #2
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Quote:
Originally Posted by Quitch View Post
I have a user, just one, who is receiving the above error on her Blackberry 8310 when attempting to send a message. I am in the same OU as this user and can send, and have also verified that the BES admin account has Send As permissions for User Objects within the container. It is not a domain admin and neither is the user in question. This user operates under the same policy as myself and is part of a batch setup yesterday, all with identical settings.

I tried a hard reset, but without success. I also resent the service book, just because

None of this has fixed the issue and barring a wipe I'm not sure what action to take.

The device is receiving messages successfully.

This smells of a permissions issue, but doing a direct comparison between my account and theirs I see no differences.
Check the event viewer for warnings from Messaging Agent when this user sends emails. There will probably be 2 or 3 each time. Copy them here for us to see.
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Old 12-05-2007, 09:38 AM   #3
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Errors as follows:

Event Type: Warning
Event Source: BlackBerry Messaging Agent BES Agent 1
Event Category: None
Event ID: 20265
Date: 05/12/2007
Time: 09:50:48
User: N/A
Computer: computer
Description:
{user@domain.co.uk} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed

Event Type: Warning
Event Source: BlackBerry Messaging Agent BES Agent 1
Event Category: None
Event ID: 20000
Date: 05/12/2007
Time: 09:50:51
User: N/A
Computer: computer
Description:
{user@domain.co.uk} Send() failed: ERR_SUBMIT_MAIL, Tag=80053
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Old 12-05-2007, 09:53 AM   #4
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That is the Send As error.

Check the groups again, ensure he is not a member of any of the default groups as all of them are protected.
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Old 12-05-2007, 10:00 AM   #5
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It's in Domain Users, is that a problem? Wouldn't something like that be a global issue, not user specific?
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Old 12-05-2007, 10:22 AM   #6
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Quote:
Originally Posted by Quitch View Post
It's in Domain Users, is that a problem? Wouldn't something like that be a global issue, not user specific?
Sorry, except for Domain Users.

This would also be a problem with nested groups. If one of your custom groups is also a member of a protected group. One of the most common is Builtin\Administrators.
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Old 12-05-2007, 10:24 AM   #7
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Nope, it's a member of Domain Users and a custom group called Exchange View Only Administrators, of which it is the only member (and which in turn is a member of nothing else) and this group has View Only Administrator permissions within Exchange.

That's it, member of nothing else.
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Old 12-05-2007, 01:03 PM   #8
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Quote:
Originally Posted by Quitch View Post
Nope, it's a member of Domain Users and a custom group called Exchange View Only Administrators, of which it is the only member (and which in turn is a member of nothing else) and this group has View Only Administrator permissions within Exchange.

That's it, member of nothing else.
You are referring to the user with the issue right?
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Old 12-06-2007, 06:17 AM   #9
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Sorry, no, that's the BES Admin account. The user is a member of several groups, none of them nested, none of them builtin, none of them providing additional rights within AD.
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Old 12-06-2007, 06:18 AM   #10
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Sorry, no, that's the BES Admin account. The user is a member of several groups, none of them nested, none of them builtin, none of them providing additional rights within AD.
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Old 12-06-2007, 06:19 AM   #11
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Woah, something went wrong there...
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Old 12-06-2007, 10:52 AM   #12
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Quote:
Originally Posted by Quitch View Post
Woah, something went wrong there...
Logon to a computer with that user account.. or have the user do this..

run gpresult > c:\gpresult.txt

I believe that is the syntax.
It should give you the effective permissions
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Old 12-07-2007, 08:18 AM   #13
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I did a full check of three users with the problem, and there is no group that all three belong to that I do not also have working Blackberry users in.
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Old 12-07-2007, 08:32 AM   #14
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Three users? I thought you said it was one user in the original post!
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Old 12-07-2007, 08:33 AM   #15
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It was, I've had two more surface since then. The other two are in a different OU, but working users reside in there too.
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Old 12-07-2007, 09:05 AM   #16
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Then if the Send As still shows up on their account, the only thing you can do next is stop the router service. I recommend 25-30 minutes.
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Old 12-07-2007, 09:25 AM   #17
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Restarting the services (in the recommended order... just to show I know something ;)) seems to have done the trick.

Thanks for the assistance, chaps. Have to say, this is one of the more helpful and supportive forums I've been to.

EDIT: Spoke too soon (about working), I thought it had ticked it but that was another message sent by the user which appeared at just the right time to inspire hope. Guess I'll try the longer downtime and double-check all the permissions.

Last edited by Quitch; 12-07-2007 at 09:27 AM..
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Old 12-07-2007, 09:31 AM   #18
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Quote:
Originally Posted by Quitch View Post
Restarting the services (in the recommended order... just to show I know something ;)) seems to have done the trick.

Thanks for the assistance, chaps. Have to say, this is one of the more helpful and supportive forums I've been to.

EDIT: Spoke too soon (about working), I thought it had ticked it but that was another message sent by the user which appeared at just the right time to inspire hope. Guess I'll try the longer downtime and double-check all the permissions.
Just a restart of services does not cut it for this. You have to leave the Router down for at minimum 20 minutes. This is because the permissions are cached and it takes that long to clear them. If there is activity on the account, then Exchange never bothers to clear the cache.
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Old 12-07-2007, 09:33 AM   #19
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Thanks, I'll try something over the weekend.
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Old 12-12-2007, 05:59 PM   #20
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I'm having the same error as well with my Blackberry. I'm trying bringing the router service down now as we speak. I'll update with results when 30 minutes passes and i reactive it.

Hopefully this works!

-Jake
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