BlackBerry Forums Support Community

ugino · 10-20-2010, 05:17 PM

Where can I find this option???

I have nothing else to lose.. hehehe

nobody7290 · 10-21-2010, 04:08 AM

On the PC which uses outlook:

1) Enable dumpster for all folders in Outlook (optional for Outlook 2007)
a. Load Registry Editor on the client runs Outlook.
b. Locate key [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Cli ent\Options].
c. Right click key Options and select New -> DWORD Value.
d. Type DumpsterAlwaysOn as the name and set the data to 1.

I dont know, if this affects the mailbox, or, if this is only a client only option.
But, this looks like it even works if I am on MacMail, then delete something, empty the trash, quit MacMail, then go in to outlook, then I am able to undelete the mail from Outlook.

ugino · 10-21-2010, 11:42 AM

nobody...
Ok, I added the registry and read the MS KB Q246153 from Microsoft....
Actually, I didn´t know about this feature, it really impressed me....
I revise and found out the following...
I checked the Recover Deleted Items on Outlook and it turns out that the two ghost messages that were deleted from the MAC/iPad and then deleted right away again from deleted items doesnxxx8217;t appear under the recovered deleted items, like if they never reached the deleted items and were Hard-Deleted, as if sometime the MAC deletes the message and then creates a new one on the Deleted items.. Going crazy here...

nobody7290 · 10-21-2010, 11:48 AM

If they were deleted before you turned on deletion protection for all folders, you can AFAIK only recover items, which you delete later.
If they deletion protection was previously turned on only for the inbox and the trash, and the items originally were located in adifferent folder, you als cannot recover them.

Try again now, after you launched outlook.
Posted via BlackBerryForums.com Mobile

ugino · 10-21-2010, 11:50 AM

nobody,
Do you use MacMail App??... can you check if deleting a mail on Mail Mac gives you a error like mines??? pleaseeee

nobody7290 · 10-21-2010, 11:55 AM

Quote:

Originally Posted by ugino

nobody,
Do you use MacMail App??... can you check if deleting a mail on Mail Mac gives you a error like mines??? pleaseeee

I have not turned on hard deletes, but i might try today night.

But, after you now turned on the deletion protection for all folders, make another try if it now behaves different.
(Dont haven ipad, but a ipod touch and an mac with 10.6)
Posted via BlackBerryForums.com Mobile

ugino · 10-21-2010, 12:04 PM

oks!!! I will do that... the problem is that the CEO is out of town with all his equiptment, but I will do another test between my mail mac and my outlook....

Keep me posted, i will do.

nobody7290 · 10-22-2010, 12:34 AM

Here is what I tried:
Instead of reading my mail on the BB in the morning I did a shutdown of the handheld.
Then I used apple mail and did whatever with the mail, deleting about 8 items and marked read another 5. Emptied the trash, quit mail. Openend mail again.
Turned on the blackberry.
Seconds after the BB logged itself into the network all items were syncronized and matched the view in apple mail.

I hope, this is similar to your situation. I do not turn off/cannot turn off the BB during the night, because I accept calls at any time.

I checked the trash in outlook 2007 if those deleted items are recoverable and that is the case.

so no ghost messages this time here.

ugino · 10-22-2010, 10:53 AM

nobody,
I hope this is my case, but it is not... hehehe
If it´s not much trouble, could you send me the log from the BES at the time you readed and deleted the messages from your MacMail..... please!! I want to compare it with mine..

nobody7290 · 10-22-2010, 05:51 PM

Ok, here are the matching lines of the log.
I am [email address]

Code:

[40228] (10/22 07:00:41.124):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-947441038
[40228] (10/22 07:00:41.124):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-1597056744
[40228] (10/22 07:00:41.124):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-99188803
[40853] (10/22 07:00:43.186):{0x1AE0} {user1@domain.com} Starting Tasks rescan
[40891] (10/22 07:00:43.186):{0x1AE0} {user1@domain.com} No changes detected, rescan complete (type=Tasks)
[40442] (10/22 07:00:44.077):{0x29F8} User settings: email=user1@domain.com, routing=S68423358, service=SRV02, device=11111111, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=1, sentItems=1, dir=user1, server=VM (session : 0x02c02810), pending=0
[40367] (10/22 07:00:44.077):{0x29F8} {user1@domain.com} User Stats - Msgs: Latency 1s, Sent/Min 0, Received/Min 0
[40182] (10/22 07:00:44.124):{0x1AE0} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-947441038
[40369] (10/22 07:00:44.124):{0x1AE0} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-947441038
[40182] (10/22 07:00:44.139):{0x29F8} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-1597056744
[40369] (10/22 07:00:44.139):{0x29F8} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-1597056744
[40182] (10/22 07:00:44.139):{0x2D94} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-99188803
[40369] (10/22 07:00:44.139):{0x2D94} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-99188803
[40000] (10/22 07:01:18.295):{0x764} [BIPP] Ping 89842 sent
[40000] (10/22 07:01:18.295):{0x2B9C} [BIPP] Ping Response 89842 received
[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-1398420215
[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-2048035921
[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-550167980
[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-1199783686
[40182] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-1398420215
[40369] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-1398420215
[40182] (10/22 07:01:23.123):{0x29F8} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-2048035921
[40369] (10/22 07:01:23.123):{0x29F8} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-2048035921
[40182] (10/22 07:01:23.123):{0x2D94} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-550167980
[40369] (10/22 07:01:23.123):{0x2D94} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-550167980
[40182] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-1199783686
[40369] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-1199783686
[40405] (10/22 07:01:34.123):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.123):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.139):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.139):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40853] (10/22 07:01:59.904):{0x29F8} {user3@domain.com} Starting Tasks rescan
[40891] (10/22 07:01:59.904):{0x29F8} {user3@domain.com} No changes detected, rescan complete (type=Tasks)
[40692] (10/22 07:02:07.076):{0x2D94} {user3@domain.com} Starting message moved rescan
[40693] (10/22 07:02:07.076):{0x2D94} {user3@domain.com} Message moved rescan completed
[40000] (10/22 07:02:18.295):{0x764} [BIPP] Ping 89843 sent
[40000] (10/22 07:02:18.295):{0x2B9C} [BIPP] Ping Response 89843 received
[30181] (10/22 07:02:22.076):{0x2954} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 5.0.2.15)
[30509] (10/22 07:02:22.076):{0x2954} Current health score, Health=0x000000000200150F, Mask=0x000000000200150F
[40360] (10/22 07:02:22.076):{0x2954} [BIPPa] Health: QSize=0, intMap=0
[40800] (10/22 07:02:39.185):{0x2D94} {user1@domain.com} Starting Address Book rescan
[40891] (10/22 07:02:39.545):{0x2D94} {user1@domain.com} No changes detected, rescan complete (type=Address Book)
[40690] (10/22 07:02:40.123):{0x29F8} {user1@domain.com} Starting message status rescan
[40370] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} Queuing hard-deleted mail through rescan 0x02, RefId=-2048035921
[40541] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} HandleMessageDeleted - New Delete detected, queuing OTAFM DELETE_MESSAGE command for RefId=-2048035921
[40370] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} Queuing hard-deleted mail through rescan 0x02, RefId=-1597056744
[40541] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} HandleMessageDeleted - New Delete detected, queuing OTAFM DELETE_MESSAGE command for RefId=-1597056744
[40370] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} Queuing hard-deleted mail through rescan 0x02, RefId=-1398420215
[40541] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} HandleMessageDeleted - New Delete detected, queuing OTAFM DELETE_MESSAGE command for RefId=-1398420215
[40370] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} Queuing hard-deleted mail through rescan 0x02, RefId=-1199783686
[40541] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} HandleMessageDeleted - New Delete detected, queuing OTAFM DELETE_MESSAGE command for RefId=-1199783686
[40370] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} Queuing hard-deleted mail through rescan 0x02, RefId=-947441038
[40541] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} HandleMessageDeleted - New Delete detected, queuing OTAFM DELETE_MESSAGE command for RefId=-947441038
[40370] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} Queuing hard-deleted mail through rescan 0x02, RefId=-550167980
[40541] (10/22 07:02:40.388):{0x29F8} {user1@domain.com} HandleMessageDeleted - New Delete detected, queuing OTAFM DELETE_MESSAGE command for RefId=-550167980
[40370] (10/22 07:02:40.404):{0x29F8} {user1@domain.com} Queuing hard-deleted mail through rescan 0x02, RefId=-99188803
[40541] (10/22 07:02:40.404):{0x29F8} {user1@domain.com} HandleMessageDeleted - New Delete detected, queuing OTAFM DELETE_MESSAGE command for RefId=-99188803
[40570] (10/22 07:02:40.404):{0x29F8} {user1@domain.com} FindAndQueueNewMessageStatusUpdates - New Status Update detected, queuing OTAFM MESSAGE_STATUS_UPDATE command for RefId=-1849399392
[40570] (10/22 07:02:40.404):{0x29F8} {user1@domain.com} FindAndQueueNewMessageStatusUpdates - New Status Update detected, queuing OTAFM MESSAGE_STATUS_UPDATE command for RefId=-748804509
[40570] (10/22 07:02:40.404):{0x29F8} {user1@domain.com} FindAndQueueNewMessageStatusUpdates - New Status Update detected, queuing OTAFM MESSAGE_STATUS_UPDATE command for RefId=-297825332
[40691] (10/22 07:02:40.404):{0x29F8} {user1@domain.com} Message status rescan completed
[40000] (10/22 07:02:44.560):{0x2D94} CDO helper 05D06150 is not in memory
[40000] (10/22 07:02:44.560):{0x2D94} Starting new CDO helper 05D06150
[40574] (10/22 07:02:44.748):{0x21C8} CDO helper 05D06150 started, PID 16812
[40000] (10/22 07:02:44.795):{0x2D94} {user1@domain.com} StartCalHelper - CDO profile created BES_CDO_7980_13
[40267] (10/22 07:02:54.498):{0x29F8} {user2@domain.com} Starting calendar rescan
[40701] (10/22 07:02:54.701):{0x29F8} {user2@domain.com} Calendar rescan completed
[40856] (10/22 07:03:01.263):{0x2D94} {user3@domain.com} Starting Memos rescan
[40891] (10/22 07:03:01.263):{0x2D94} {user3@domain.com} No changes detected, rescan complete (type=Memos)
[40000] (10/22 07:03:18.294):{0x764} [BIPP] Ping 89844 sent
[40000] (10/22 07:03:18.294):{0x2B9C} [BIPP] Ping Response 89844 received
[30262] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Preparing OTAFM Batch
[40559] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM DELETE_MESSAGE command for RefId=-2048035921, status=0, TransactionID=-866238704
[40560] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM MESSAGE_STATUS_UPDATE command for RefId=-1849399392, status=1, TransactionID=-866238704
[40559] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM DELETE_MESSAGE command for RefId=-1597056744, status=0, TransactionID=-866238704
[40559] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM DELETE_MESSAGE command for RefId=-1398420215, status=0, TransactionID=-866238704
[40559] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM DELETE_MESSAGE command for RefId=-1199783686, status=0, TransactionID=-866238704
[40559] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM DELETE_MESSAGE command for RefId=-947441038, status=0, TransactionID=-866238704
[40560] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM MESSAGE_STATUS_UPDATE command for RefId=-748804509, status=1, TransactionID=-866238704
[40559] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM DELETE_MESSAGE command for RefId=-550167980, status=0, TransactionID=-866238704
[40560] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM MESSAGE_STATUS_UPDATE command for RefId=-297825332, status=1, TransactionID=-866238704
[40559] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} Batching OTAFM DELETE_MESSAGE command for RefId=-99188803, status=0, TransactionID=-866238704
[30289] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} 10 OTAFM commands sent in batch for TransactionId=-866238704, Tag=199510, size=125
[40279] (10/22 07:03:40.388):{0x1AE0} {user1@domain.com} SubmitToRelaySendQ, Tag=199510
[30066] (10/22 07:03:40.388):{0x1AE0} Total Msgs Pending 1
[40000] (10/22 07:03:40.388):{0x764} [BIPP] Send data, Tag=199510
[40423] (10/22 07:03:51.122):{0x2C58} {user1@domain.com} Queuing new mail through notification (external). EntryId=479995
[40724] (10/22 07:03:51.122):{0x29F8} {user1@domain.com} Get record key for this MAPI object, EntryId=479995
[40435] (10/22 07:03:51.122):{0x29F8} {user1@domain.com} Queuing new mail through notification. EntryId=479995. Msgs Pending 1
[30085] (10/22 07:03:51.122):{0x29F8} {user1@domain.com} New mail has arrived, EntryId=479995
[40974] (10/22 07:03:51.263):{0x2C58} {user1@domain.com} Queuing notification of modified mail
[40287] (10/22 07:03:51.263):{0x29F8} {user1@domain.com} Queuing message, RefId=-351531451, EntryId=479995, Posted=22.10.2010 07:03:49, Delivered=22.10.2010 07:03:50
[30066] (10/22 07:03:51.263):{0x29F8} Total Msgs Pending 2
[40000] (10/22 07:03:51.263):{0x2C34} RpcGetSubject is called. [CH=18713680, MH=98093944]
[40000] (10/22 07:03:51.263):{0x2C34} RpcGetFirstAttachment is called. [CH=18713680, MH=98093944]
[30081] (10/22 07:03:51.263):{0x2D94} {user1@domain.com} Sending message to device, size=256, EntryId=479995, RefId=-351531451, TransactionId=-866238703, Tag=199511
[40279] (10/22 07:03:51.263):{0x2D94} {user1@domain.com} SubmitToRelaySendQ, Tag=199511
[40000] (10/22 07:03:51.263):{0x764} [BIPP] Send data, Tag=199511
[30247] (10/22 07:04:07.575):{0x187C} Server stats - Msgs: Forwarded 82574, Sent 15521, Pending 2, Expired 0, Filtered 63, Forwarded/Min 0, Sent/Min 0
[30315] (10/22 07:04:17.653):{0x1AE0} {user1@domain.com} Sending data to PIM Connector, size=323
[40279] (10/22 07:04:17.653):{0x1AE0} {user1@domain.com} SubmitToRelaySendQ, Tag=199512
[40793] (10/22 07:04:17.653):{0x1AE0} {user1@domain.com} GetConfig request sent to the PIM Connector. Target=GetConfig
[40000] (10/22 07:04:17.653):{0x764} [BIPP] Send data, Tag=199512
[40000] (10/22 07:04:17.653):{0x2B9C} [BIPP] Received status DELIVERED, Tag=199512
[30384] (10/22 07:04:17.653):{0x29F8} {user1@domain.com} Packet has been delivered to PIM Connector, Tag=199512
[40000] (10/22 07:04:17.653):{0x2B9C} [BIPP] Received datagram, Tag=241348
[30418] (10/22 07:04:17.669):{0x2D94} {user1@domain.com} Updated PIM config
[40799] (10/22 07:04:17.669):{0x2D94} {user1@domain.com} Processed request from PIM Connector: cmd=0x5, Tag=241348
[40279] (10/22 07:04:17.669):{0x2D94} {user1@domain.com} SubmitToRelaySendQ, Tag=241348
[40000] (10/22 07:04:17.669):{0x764} [BIPP] Send status DATA_ACCEPTED, Tag=241348
[40000] (10/22 07:05:17.653):{0x764} [BIPP] Ping 89845 sent
[40000] (10/22 07:05:17.653):{0x2B9C} [BIPP] Ping Response 89845 received
[45009] (10/22 07:05:28.372):{0x1D7C} More cache hit rate: 73.9%, requests: 153, adds: 909, size: 2.2/30.0 Mb
[45014] (10/22 07:05:28.372):{0x1D7C} ExtMore cache hit rate: 89.5%, requests: 446, adds: 47, size: 47/20000
[45079] (10/22 07:05:28.372):{0x1D7C} Attachment cache hit rate: 0.0%, requests: 3, adds: 2, size: 0.0/30.0 Mb
[40212] (10/22 07:05:28.372):{0x1D7C} Address cache hit rate: 52.1%, requests: 543, adds: 257, size: 0
[40328] (10/22 07:05:28.372):{0x1D7C} Failed cache hit rate: 0.0%, requests: 785, adds: 0, size: 2
[40213] (10/22 07:05:28.372):{0x1D7C} Lookup cache hit rate: 38.5%, requests: 13, adds: 8, size: 1
[40000] (10/22 07:06:17.653):{0x764} [BIPP] Ping 89846 sent
[40000] (10/22 07:06:17.653):{0x2B9C} [BIPP] Ping Response 89846 received
[40702] (10/22 07:06:24.481):{0x2D94} {user1@domain.com} Starting message rescan due to rescan timer
[40174] (10/22 07:06:24.496):{0x2D94} {user1@domain.com} MAPIMailbox::GetNewMessages found 1 message(s) in selected folder
[40703] (10/22 07:06:24.496):{0x2D94} {user1@domain.com} Message rescan completed
[40800] (10/22 07:06:45.668):{0x29F8} {user3@domain.com} Starting Address Book rescan
[40891] (10/22 07:06:45.965):{0x29F8} {user3@domain.com} No changes detected, rescan complete (type=Address Book)
[40000] (10/22 07:07:17.652):{0x764} [BIPP] Ping 89847 sent
[40000] (10/22 07:07:17.652):{0x2B9C} [BIPP] Ping Response 89847 received
[40690] (10/22 07:07:24.262):{0x1AE0} {user1@domain.com} Starting message status rescan
[40571] (10/22 07:07:24.527):{0x1AE0} {user1@domain.com} FindAndQueueNewMessageStatusUpdates - Duplicate OTAFM MESSAGE_STATUS_UPDATE command sent to device for RefId=-1849399392 with TransactionId=-866238704, not queuing
[40571] (10/22 07:07:24.527):{0x1AE0} {user1@domain.com} FindAndQueueNewMessageStatusUpdates - Duplicate OTAFM MESSAGE_STATUS_UPDATE command sent to device for RefId=-748804509 with TransactionId=-866238704, not queuing
[40571] (10/22 07:07:24.527):{0x1AE0} {user1@domain.com} FindAndQueueNewMessageStatusUpdates - Duplicate OTAFM MESSAGE_STATUS_UPDATE command sent to device for RefId=-297825332 with TransactionId=-866238704, not queuing
[40691] (10/22 07:07:24.527):{0x1AE0} {user1@domain.com} Message status rescan completed
[40000] (10/22 07:07:42.496):{0x2B9C} [BIPP] Received status DELIVERED, Tag=199510
[30201] (10/22 07:07:42.496):{0x29F8} {user1@domain.com} OTAFM batch has been DELIVERED to device, Tag=199510
[40536] (10/22 07:07:42.496):{0x29F8} {user1@domain.com} Updating messages in OTAFM batch, TransactionID=-866238704
[40000] (10/22 07:07:42.543):{0x2B9C} [BIPP] Received status DELIVERED, Tag=199511
[30066] (10/22 07:07:42.808):{0x29F8} Total Msgs Pending 1
[30097] (10/22 07:07:42.808):{0x2D94} {user1@domain.com} Message has been delivered to device, Tag=199511, EntryId=479995
[30066] (10/22 07:07:42.902):{0x2D94} Total Msgs Pending 0
[40579] (10/22 07:07:46.168):{0x21C8} CDO helper 05D06150 closing after 300 seconds of idle state
[40577] (10/22 07:07:46.668):{0x21C8} CDO helper 05D06150 stopped
[30247] (10/22 07:08:07.964):{0x187C} Server stats - Msgs: Forwarded 82575, Sent 15521, Pending 0, Expired 0, Filtered 63, Forwarded/Min 0, Sent/Min 0

ugino · 10-22-2010, 10:57 PM

nodoby!!! thank you very much!!!

I see that you have almost the same logs as I do..

[40182] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-1398420215
[40369] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-1398420215
[40182] (10/22 07:01:23.123):{0x29F8} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-2048035921
[40369] (10/22 07:01:23.123):{0x29F8} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-2048035921
[40182] (10/22 07:01:23.123):{0x2D94} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-550167980
[40369] (10/22 07:01:23.123):{0x2D94} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-550167980
[40182] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-1199783686
[40369] (10/22 07:01:23.123):{0x1AE0} {user1@domain.com} Message found by RefId - not hard-deleted, RefId=-1199783686
[40405] (10/22 07:01:34.123):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.123):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.139):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.139):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40853] (10/22 07:01:59.904):{0x29F8} {user3@domain.com} Starting Tasks rescan

That weird error of OpenEntry (0x8004010f) failed, I think this is done by the Mac and not Outlook....

I think the problem is when you delete an email so fast that not even it stays on the Deleted Items.... let me see through this and think about a possible solution....

Thank for everything!!

nobody7290 · 10-23-2010, 09:32 AM

If you search for this line in the web,
KB03886-"HandleObjectModifiedNotification - OpenEntry failed" log entry

is found. In this KB there is something about meeting invitations, but not about email.
But 0x8004010f is a mapi general error - object not found.

If I understand the log correct:

Code:

[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-1398420215
[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-2048035921
[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-550167980
[40228] (10/22 07:01:20.108):{0x2C58} {user1@domain.com} Queuing notification of hard-deleted mail, RefId=-1199783686

and:

[40405] (10/22 07:01:34.123):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.123):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.139):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (10/22 07:01:34.139):{0x2C58} {user1@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed

the lower lines are the matching lines to the upper.
Then this is not a fatal error, its just result that the BES is recognizing the deletion of the mail - and it should be able to handle this.

recheck if you have set Hard Deletes Reconciliation to on ?
here:
Reconcile Hard Deletes on your BlackBerry | corey gilmore's blog
is a screenshot with an example.

or here:
KB04853-How to enable hard deletes on the BlackBerry Enterprise Server

is the RIM text about it.
Also, make sure that your Message State Database is large enough.

And, quote, from the RIM blurb:

Quote:

"The Message State database may be reset so that email messages redirected to a BlackBerry smartphone during a previous BlackBerry Enterprise Server session will not be deleted even if they are hard deleted in the BlackBerry smartphone user's mailbox. Any of the following actions will reset the Message State database:

Either the BlackBerry Enterprise Server or BlackBerry Professional Software is restarted
The BlackBerry smartphone user is moved to another BlackBerry Enterprise Server or BlackBerry Professional Software
The BlackBerry smartphone user's mailbox is moved to another Microsoft Exchange Server
The BlackBerry Enterprise Server administrator sends a Reload User command from BlackBerry Manager"

It does not happen by chance, that one of these conditions apply ?
(example: automatic restart of services related to the BES/Exchange system during the night/morning, related to backup or cleanup operations ?)

ugino · 10-25-2010, 02:50 PM

nobody!!! thank you for the info...
The hard deletes are enable, and the message state database is set to 1000.....

And about the service restart, I don´t know if it applies... I have everynigh a programed backup at about 11:00PM, but the CEO read his emails on the morning at last time the test I made were made at 7:00PM and still got ghost messages.....

About the errors about invitations..... I noticed about 10 minutes ago.... I am having this weird problem... all his recurrent events like birthdays... normally they were saved as an all day event (from 12:00AM to 11:59PM), but now they were changed to 12:00PM to 12:00PM, now they take up two days...... and still... they are being duplicated!!!!! for sure this has something to do with the BB!!!!......

Does this has something to do with the CDO.dll and MAPI32.dll??? do you know about this issues??

Let me search for solutions and keep you post!!

ugino · 10-25-2010, 03:28 PM

nodoby,
Do you recommend to use the "How to enable BlackBerry Enterprise Server 5.0 SP1 and SP2 to use Microsoft Exchange Web Services" ?

nobody7290 · 10-25-2010, 03:47 PM

I read the documentation, but, it sounded rather complicated compared to that my system(s) currently work perfect using MAPI.
So I dont have an opinion here.

ugino · 10-25-2010, 03:51 PM

hehehe why does everything has to happend to me??? the events are being duplicated..... really weird.....
If I have a reccurrence event for my birthday for example (Cumpleaños Eugenio Mtz), after a while I will have two reccurrence events but now one is on english (Eugenio Mtz Birthday)..... hehehehe I don´t know if this has something to do with MailMac or iPad, but still I have all software on spanish, only the BES 5 is on english. hehehehehe

nobody7290 · 10-25-2010, 04:08 PM

Its unlikely you have the wrong versions for Mapi and CDO, because, there is only one version availible.
But, If you dont have done it already, apply Exchange SP2, or read the release notes about it- there a some things fixed related to the blackberry server.

Also, there is a DST fix but, I think this does apply to your problem:
BlackBerry

Check out the TraitTool, which cares about correct calendar syncronisation of the Device:
KB18548-How to use the BlackBerry Calendar Synchronization Tool (Traittool.exe)

http://docs.blackberry.com/en/admin/...ation_Tool.pdf

And, recheck the time zone of the Device and the correct time.

Also, for the other mail clients, like the Mac and the ipad have a look if date and time and timezone is correct.
As long as outlook has still the correct data, nothing is lost completely

ugino · 10-25-2010, 04:53 PM

nobody,
Thank for the info again,
I just used the traittool to change to Exchange Web Services and also the check for errors daily!!! I will keep you posted if I see any improvements.

ugino · 11-10-2010, 05:29 PM

nobody... how are you???
Still getting my head beat up by the BlackBerry Enterprise server....

I managed to change to Exchange Web services, until now, it´s "working".... the problem is still with the ORPHANS!!!! I hate them so much!!!! I tryed everything!!!! I just re-installed the BES and still have the same outcome...

Do you know a way to see the REFID on Outlook??... I want to check if the iPad or Mail Mac are creating a new RefID and deleting the old one..... long time ago I had this problem, I had an antivirus scanner that included the "Scanned by Nod32......", so that what happened, A new message was created and the old one was delete and the BES didn´t noticed that...

nobody7290 · 11-10-2010, 07:06 PM

Actually the solution is in the forum here:
http://www.blackberryforums.com/bes-...ml#post1555783

First, get mfcmapi from codeplex.
login to your mailbox.
open the mailbox, inbox.
Now, tick a message. Below are the properties.
There is a property: 0x84DF0003, (a long pointer)
Take the value, substract: 4294967296 (hex 0x100000000 ).
Then you should have the RefID of the message.

BlackBerry Forums Support Community

"Orphans" or "Ghost" messages with BES and exchange 2007.