[kirrinjones]

Good Day Board,

Can anyone offer a way to prevent the BBAS 5.0 from timing out when I have it up in the browser?

I'm really annoyed that RIM has decided that the only way to manage your BES is via a web based interface, I was quite comfortable with the rich client and its making it a wee bit difficult to train my staff on using this web-based interface, especially when it slows down or timesout.

For now I'm just trying to find out if there is a way I can make the web interface stay permanently logged in unless I logout.

Thanks.

[Flipg123]

Did you find a way to do this, I am also looking to increase the timeout value.

[kirrinjones]

Wirelessly posted

I have not, and no one else seem to be able to do it.

[kjarrodc]

The answer I've received from RIM support is that it isn't possible.

[kirrinjones]

Wirelessly posted

Great! That's just great! They should just go ahead then and provide us with a rich client so that we have an option. This webbased interface is not working out too well for me.

[knottyrope]

There is a time out on it since it can be published to the WEB.

It is a security risk to leave it open. Grin and bear it.

[kirrinjones]

Yeah I know it's all for security, but they should have given us options to either disable the timeout (or increase it) or use a rich client. My environment is pretty secure physically so it would not be an issue leaving the console up as we make a few trips well to that console per day and its just a pain.

[knottyrope]

few trips to the console?

Why not launch BAS from your PC?

[BBExpert]

Hi kirrinjones,

Did an experiment yesterday, and it seems to have worked successfully. Let us know if it helps. The details are here - Inside Blackberry Enterprise Server: BlackBerry Administration Service Session Timeout.

[kirrinjones]

Hi BBExpert,

I made the suggested change from your article and then I restarted my BAS-AS. I got an error in for this service in my Event Viewer (first time) with an Event ID of 4100, however everything else seems to be fine. I have logged into my BAS console at 1:20PM EST and will let it sit there and check it at the end of the work day (5PM EST) which would be 4 hours and see if it is still logged in.

Thanks for the tip and the research and I will let you know.

[kirrinjones]

I would like to say a huge THANK YOU to BBExpert for his/her suggestion and workaround. I am please to report that the suggested fix in your article has effective "solved" the timeout issue as I can now have my console logged in and accessible for the entire workday without having to log back in 4-7 times a day.

Thanks very much.

[BBExpert]

Thanks for confirming. Good to know that the suggestion worked for you. Worked for me as well.

[kjarrodc]

Nice blog bbexpert. I'll be visiting again. And thanks for the timeout tip. How did you find this?

[BBExpert]

I enjoy doing this type of work. At times you are just lucky! Nothing like a rocket science here.

[Sp1d3rM@n]

When we went looking for this when spinning v5.0 up we found it with a web search specifying JBOSS and timeout... Here is one still on the desktop from early this year:

Jboss http session timeout - Jboss Blogs