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Old 07-31-2009, 09:35 PM   #1
noname
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Question Issue with a name change in Groupwise for a BES user

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Hi all,

Have an issue where after a name change of the object ID for a Groupwise BES user, he is now unable to send and receive email messages.

(1) BES version = 4.1.6 MR5
(2) Groupwise Client 7.03HP2 #5041501 23 Jan 2009
(3) GroupWise post office 7.0.1 Interim Release 1

What can I do? Thanks in advance!
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Old 08-04-2009, 11:39 AM   #2
eramer
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If the name change for the object ID also changed the email address then you will need to treat them as a new user and add them to the BES. Once added you can remove the old email address account from the BES. When I did this I did not have to wipe the handheld, however, you do have to watch for duplicate entries in the calendar and address book. Make sure there is a good backup through BlackBerry Desktop Manager before starting. It sure saved me.
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Old 08-04-2009, 12:08 PM   #3
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If you have a TSupport subscription, call them and ask for the groupwise Update ID tool. It'll allow you to change the username and not have to reactivate. Look at KB10325.
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