blackberry black screen + not able to connect to descktop manager and save pic or vid
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So, I have the blackberry storm 9500 for a while now...
this morning the screen was black, but the keys and underneath the screen have light, the alarm went off, was even able to make a call...
tried to connect the phone with the computer to save pictures and videos, and it says
"media services are not available
you need to turn on mass storage mode from the connected blackberry device to use this feature.
this may require you to reconect your device."
Ps: i already did a batery pull,for 5s;5min;one hour, when i turn it on again, came back to the black screen
and i've never had a problem with open the pic and vid on the desktop manager before
the main issue to me is , is there anyway that i can save my pic and videos? i don't have an external memory card
if it goes to be fixed, propably i'll lose it all, right?
please help me thank you