BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 04-06-2009, 08:15 AM   #1
glynnb
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: o2
Posts: 4
Default Information missing from BES

Please Login to Remove!

Hi All,

Our BES was recently upgraded to 4.1.6. I noticed that information is missing for some users. The information below has not been populated for a few users.

Network Type: GPRS
BlackBerry Device Model:
Hardware ID: 0x00000000
Platform Version:
BlackBerry Version:
Screen Language:
Phone Number:
Serial Number:
Active Carrier:
Home Carrier:
Security Password:
Memory:
Direct Connect ID:
SIM ID:

Do you have any ideas how I could get this information refreshed for the affected users?
Offline  
Old 04-07-2009, 07:54 AM   #2
Jadey
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Default

Does this help?

http://www.blackberryforums.com/bes-...b-manager.html
__________________
Jadey : Infrastructure Architect, Denver CO
Offline  
Old 04-17-2009, 03:33 AM   #3
glynnb
New Member
 
Join Date: Mar 2009
Model: 8310
PIN: N/A
Carrier: o2
Posts: 4
Default

Hi Jadey,

Unfortunately resending the service books those not help in this case. Should I try a new enterprise activation instead?
Offline  
Old 04-17-2009, 05:10 AM   #4
freakinvibe
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Default

Cold reboot of the device usually helps (Battery pull)
Offline  
Old 04-17-2009, 10:08 AM   #5
DarthBBerry
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Default

Delete the Desktop[Sync] service book from the device and resend from the server. It might take an hour (or 4) for it to update. Eventually it should.
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry® Certified Support Specialist v5.0
BlackBerry® Certified System Administrator v5.0
Offline  
Old 04-17-2009, 11:35 AM   #6
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default

it took 3 re EA to fix one user here.

I will have to try that out, Darth.
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 04-18-2009, 10:32 AM   #7
Jadey
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Default

I think the issue with this is that nobody appears to have found a total, 100% *fix*

There are solutions that work for some devices and/or a limited amount of time. I have tried most of the suggestions here with some success, but always the info has later disappeared again and/or the problem occurs with a different user.

RIM need to sort it out, really. Something just doesn't work properly. Maybe BES 5 will be different.
__________________
Jadey : Infrastructure Architect, Denver CO
Offline  
Old 08-06-2009, 02:03 PM   #8
riosfa
New Member
 
Join Date: Aug 2009
Model: 8300
PIN: N/A
Carrier: AT&T
Posts: 1
Default Same thing here...

I've read thru this thread and I'm experiencing the exact same thing. I've done so many things to try to fix and its a hit or miss game. Sometimes an (1)EA works, sometimes (2)disabling device mgmt in PIM sync then doing a reload and resend service books - then re-enabling device mgt works sometimes (3) just resending service books works (4) sometimes having to run syncrequest then restart sync service works. I've even tried to move user from one BES to another and that didn't work. All these things is hit or miss, but most of the time none of these things work. I have over 1100 BB users and a lot of them are remote users so asking them to come in for a wipe and reload (and it doesn't work) would be a pain and a hassle. I've been on a support ticket with RIM on this issue for about 3 weeks now. They've told me to upgrade the OS on devices! Really! the vast majority are 8300 with OS 4.1.## or 4.2.## - not a viable option.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


New 10-pak OEM IBM P/N 1159211 Selectric Typewriter Motor Belt Bushing, warranty picture

New 10-pak OEM IBM P/N 1159211 Selectric Typewriter Motor Belt Bushing, warranty

$14.32



IBM Selectric II OEM Typewriter Motor IBM 1134818 Tested Pre-Owned picture

IBM Selectric II OEM Typewriter Motor IBM 1134818 Tested Pre-Owned

$39.97



OEM IBM Selectric typewriters I & II (some models only) Index End of Paper Guide picture

OEM IBM Selectric typewriters I & II (some models only) Index End of Paper Guide

$17.36



New OEM Certified IBM Selectric Typewriter Operation Shaft Clutch Cam w/warranty picture

New OEM Certified IBM Selectric Typewriter Operation Shaft Clutch Cam w/warranty

$26.06



Used OEM IBM Wheelwriter Serial Port board P/N 1431801, EC 532728  w/warranty picture

Used OEM IBM Wheelwriter Serial Port board P/N 1431801, EC 532728 w/warranty

$34.76



Very Slightly Used OEM IBM Selectric I, II, III page-end indicator & washers picture

Very Slightly Used OEM IBM Selectric I, II, III page-end indicator & washers

$26.06







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.