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Old 05-29-2008, 03:36 AM   #1
itahack
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Default Help BES

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Hello! I've installed trial version of BES. After the installation when i click on my istance of server (from Blackberry Manager) the system inform me to install a certificate. When i click ok the system prompt:
There are errors in retriveing data from the server.Please refer log to more information.

I go to bes dir and i view the log..
[20000] (05/29 09:57:23.296):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 09:57:27.890):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:57:29.968):{0x17B0} Bad hResult 0x80004003, at appinstframe.cpp line 399, from AG call findApps, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:57:32.046):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 09:57:34.234):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 09:57:35.437):{0x17B0} Bad hResult 0x80004003, at appregframe.cpp line 398, from AG call findAvailableApps, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:57:37.406):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:57:39.593):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 09:57:41.890):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 09:57:46.484):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:58:23.421):{0x1514} [DIAG] EVENT=Register_thread, THREADID=0x1514, THREADNAME="Unnamed"
[30000] (05/29 09:58:23.421):{0x1768} [DIAG] EVENT=Register_thread, THREADID=0x1768, THREADNAME="Unnamed"
[30000] (05/29 09:58:47.406):{0x768} Bad hResult 0x80004003, at AGMonitorMsgFrame.cpp line 365, from AG call findApps, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:58:48.937):{0x17B0} Bad hResult 0x80004003, at AGMonitorMsgFrame.cpp line 945, from AG call findMonitoredMessages, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:58:50.906):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 09:59:47.562):{0x17B0} Bad hResult 0x80004003, at devregframe.cpp line 391, from AG call findDevices, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 09:59:48.437):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 09:59:50.734):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:00:26.937):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:03:37.687):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[20000] (05/29 10:07:56.796):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:08:00.406):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:11:42.546):{0x17B0} Bad hResult 0x80004003, at appinstframe.cpp line 399, from AG call findApps, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:11:44.187):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:11:45.718):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:11:48.890):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:11:51.843):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:11:55.781):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:12:42.703):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:12:45.984):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:17:39.781):{0xC08} [DIAG] EVENT=Register_thread, THREADID=0xC08, THREADNAME="Unnamed"
[30000] (05/29 10:17:39.812):{0x874} [DIAG] EVENT=Register_thread, THREADID=0x874, THREADNAME="Unnamed"
[30000] (05/29 10:17:47.406):{0x15E0} [DIAG] EVENT=Register_thread, THREADID=0x15E0, THREADNAME="Unnamed"
[30000] (05/29 10:17:47.453):{0x14C0} [DIAG] EVENT=Register_thread, THREADID=0x14C0, THREADNAME="Unnamed"
[20000] (05/29 10:17:56.500):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:18:01.093):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:06.343):{0x17B0} Bad hResult 0x80004003, at appinstframe.cpp line 399, from AG call findApps, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:08.421):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:08.750):{0x768} Bad hResult 0x80004003, at AGMonitorMsgFrame.cpp line 365, from AG call findApps, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:11.593):{0x17B0} Bad hResult 0x80004003, at appregframe.cpp line 398, from AG call findAvailableApps, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:13.781):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:15.750):{0x17B0} Bad hResult 0x80004003, at devregframe.cpp line 391, from AG call findDevices, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:18:17.718):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:18:18.921):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:21.000):{0x17B0} Bad hResult 0x80004003, at AGMonitorMsgFrame.cpp line 945, from AG call findMonitoredMessages, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:23.187):{0x17B0} Bad hResult 0x80004003, at MDSAGUtils.cpp line 125, from AG call getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:18:25.265):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:22:24.796):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:22:30.046):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:24:36.046):{0x768} Bad hResult 0x80004003, at MDSAGFilterRule.cpp line 103, from AG call getAllEventSourceFilters, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:24:38.234):{0x768} Bad hResult 0x80004003, at MDSAGDevicePolicy.cpp line 150, from AG call getAllDevicePolicies, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:24:40.203):{0x768} Bad hResult 0x80004003, at MDSAGCertificate.cpp line 131, from AG call findAllCertificates, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:24:42.390):{0x768} Bad hResult 0x80004003, at MDSAGConnectionService.cpp line 95, from AG call getAllConnectionServices, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[30000] (05/29 10:24:44.468):{0x768} Bad hResult 0x80004003, at MDSAGMonitor.cpp line 122, from AG call getAllMonitors, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:24:50.046):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:24:54.093):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:25:03.937):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:25:07.000):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.
[20000] (05/29 10:26:36.250):{0x768} CMDSAGView: Bad hResult, -2147467261 - Riferimento a un oggetto non impostato su un'istanza di oggetto., from AG web service call MDSAGAdminMgmt(testWsAccess - getServerStatus. Asking user to get SSL certificate.)
[30000] (05/29 10:26:39.640):{0x17B0} Bad hResult 0x80004003, at mdsagview.cpp line 376, from AG call CMDSAGView::PrepareData - getServerStatus, source - MDSAGAdminMgmt, error - Riferimento a un oggetto non impostato su un'istanza di oggetto.

Can you help me??
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Old 05-29-2008, 05:49 AM   #2
bertiebassett
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plse provide more information in terms of mail server platform, version etc...otherwise we're blind...
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LOTS of answers here: Main Page - BlackBerryFAQ
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Old 05-30-2008, 02:29 AM   #3
itahack
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Certificate Help..
The problem is the installation of the certificate.. I found the voice "Add Certificate" but i don't know where is the certificate that i have to install.
Where is it??
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