I have had my Storm for a couple of weeks now and the alarm was working great up until yesterday morning. I had it set to go off just like it had the previous Monday morning and it never rang...I thought perhaps there was a chance I slept through it, but it didn't sound again this morning, making me late for work for the second day in a row. I've been messing around with sound settings a little this morning and have noticed that the alarm is actually going off, it just isn't making a sound. The sound is set to normal, and the alarm volume is set at 5, so it should be going off! This is my second Storm since it's release in November, the first was accidentally dropped as I was getting out of my car and the screen just popped right out, it wouldn't turn back on after that. So I have been extra careful with this one, hasn't been dropped or anything. Anyone have any ideas? I hate going in to Verizon, they are usually no help and will probably just send me on my way with a phone number to call....thanks