[F5fstop]

When did the green dot on the box start? I have a Tour with a mfgr date of 10.02 but no green dot.
Also, after a week, no problems with the trackball, and the battery cover fits tight, in fact, a bit hard to remove.

[joshtb86]

theyve been exchanging them for months with newer ones that work

[island-guy]

I wonder if they will be able to retrofit to trackpads? How about a concerted effort to get them to do this?http://www.blackberryforums.com/imag...s/icon_eek.gif

[CubanoLibre]

I use Verizon and got my Tour via Wirefly. I returned the 1st phone b/o trackball tracking problem. 2nd phone worked "ok" for several wks then started having significant problems with trackball, especially when going horizontally. Now have sensitivity for horizontal set to 90 and that helps but trackball is very "jumpy" and not easy to use . I hope that Wirefly will replace trackball or Verizon, but when I took phone to Verizon, they said I would have to deal with Wirefly where I purchased phone. Bummer. I think that Blackberry needs to deal with this very COMMON problem and fix the problem for all of US!!!!

[IamRalho]

So am I reading this right, I bought my Tour the day it came out and am having a major track ball issue...if I go to a Verizon store, they will exchange my phone? Can I do this over the phone? I am on the verge of calling insurance and getting a new Tour the ball is so bad.

[Bronko]

I also got the tour the day it came out. I called Verizon yesterday about my trackball and they said there will be a new phone at my door on Wednesday. No questions asked. Great customer service

[IamRalho]

Wow, that was easy. They said it will be sent out tonight

[chinatti]

Originally Posted by IamRalho

Wow, that was easy. They said it will be sent out tonight

Does anyone who received a replacement from Verizon recently know whether or not they are replacing with new, or refurbished units? Mine was an early purchase also, and recently the trackball is getting pretty bad. I'm always skeptical about getting refurb units though, you never know whether you're trading one problem for another.

Thanks in advance...

[chinatti]

Originally Posted by chinatti

Does anyone who received a replacement from Verizon recently know whether or not they are replacing with new, or refurbished units? Mine was an early purchase also, and recently the trackball is getting pretty bad. I'm always skeptical about getting refurb units though, you never know whether you're trading one problem for another.

Thanks in advance...

And a related question - would I have better luck over the phone, or going into a store in person (as far as getting a new unit)?