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Old 05-12-2010, 06:01 PM   #1
carl0s
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Default Can't download BES Express 5 - "Please contact store administrator"

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All day now, I try to download BES Express 5, and after I fill everything out, I get to the Submit Order part, and it comes back with a red exclamation and the message "Please contact store administrator".

I have tried giving different email addresses, postal addresses etc. It doesn't help that the customer's address isn't in RIMs postal database, but I just picked a neighbouring company from the list that comes up.

All I want is some SRP and CAL keys/IDs for an installation I am doing tomorrow. I already have the software.

If I arrive on site tomorrow and can't get the keys, or there's a delay, it'll be a wasted few hours.

It might be relevant that I already downloaded/made a purchase ($0 bes express purchase) a couple of days ago. I have tried a different browser though just in case it's a stale cookie or something, but it's not helped.

Is something broken, or is the store trying to stop me acquiring multiple free purchases ?
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Old 05-12-2010, 06:32 PM   #2
alexromp
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Same deal here. Don't think it's a browser issue. I think the BB store is broken at the moment.
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Old 05-12-2010, 06:38 PM   #3
alexromp
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I found a workaround. Click up in the address bar on that page and hit enter. I didn't think it worked but I just received the notice for two of my clients that I just registered for.
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Old 05-12-2010, 07:07 PM   #4
carl0s
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Quote:
Originally Posted by alexromp View Post
I found a workaround. Click up in the address bar on that page and hit enter. I didn't think it worked but I just received the notice for two of my clients that I just registered for.
Great, I'll give it a try, thanks! I did hit the back button and got a "thanks, we'll be in touch", but that was hours ago and it didn't work. I'll try the resubmit/enter thing that you suggested.

Thanks very much.
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Old 05-12-2010, 07:10 PM   #5
carl0s
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It worked. Thanks
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Old 05-12-2010, 07:12 PM   #6
knottyrope
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Checl PM calros
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I had to fall
To lose it all
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Rocking the Motion with out lotion.
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Old 05-12-2010, 07:12 PM   #7
carl0s
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Checl PM calros
Thanks very much Knottyrope
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