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Old 11-15-2007, 01:43 AM   #1
mzamora
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Default Can't Sync Calendar from BB to BES and BES to BB works fine

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Hi

My calendar doesn't sync from BB to BES and from Outlook to BB works fine. I already check the BES Admins permissions and it has all the correct permissions. THE CDO.DLL and MAPI32.DLL on BES and Exch server have the same version. My Calendar was working fine some days ago. All my blackberrys has the same problem.

This is the BES log

{mzamora@comimsa.com} Receiving packet from device, size=389, TransactionId=1835168466, Tag=1001520, content type=CMIME, cmd=0x3
[30112] (11/15 00:18:32):{0x2A0} {mzamora@comimsa.com} Receiving message from device, RefId=1757671081, Tag=1001520, TransactionId=1835168466
[40000] (11/15 00:18:32):{0x2A0} CDO helper 04748980 is not in memory
[40000] (11/15 00:18:32):{0x2A0} Starting new CDO helper 04748980
[40574] (11/15 00:18:33):{0xABC} CDO helper 04748980 started
[30001] (11/15 00:18:34):{0xABC} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/15 00:18:34):{0xABC} Server = mail2, Mailbox = /o=COMIMSA/ou=First Administrative Group/cn=Recipients/cn=mzamora Description = The attempt to log on to the Microsoft Exchange Server computer has failed. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]].
[30180] (11/15 00:18:34):{0xABC} {mzamora} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder.
[40000] (11/15 00:18:34):{0xABC} CDO initializing failure in CDO helper 04748980 (1)
[30001] (11/15 00:18:36):{0xABC} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/15 00:18:36):{0xABC} Server = mail2, Mailbox = /o=COMIMSA/ou=First Administrative Group/cn=Recipients/cn=mzamora Description = The attempt to log on to the Microsoft Exchange Server computer has failed. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]].
[30180] (11/15 00:18:36):{0xABC} {mzamora} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder.
[40000] (11/15 00:18:36):{0xABC} CDO initializing failure in CDO helper 04748980 (2)
[30001] (11/15 00:18:38):{0xABC} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/15 00:18:38):{0xABC} Server = mail2, Mailbox = /o=COMIMSA/ou=First Administrative Group/cn=Recipients/cn=mzamora Description = The attempt to log on to the Microsoft Exchange Server computer has failed. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]].
[30180] (11/15 00:18:38):{0xABC} {mzamora} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder.
[40000] (11/15 00:18:38):{0xABC} CDO initializing failure in CDO helper 04748980 (3)
[30001] (11/15 00:18:39):{0xABC} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/15 00:18:39):{0xABC} Server = mail2, Mailbox = /o=COMIMSA/ou=First Administrative Group/cn=Recipients/cn=mzamora Description = The attempt to log on to the Microsoft Exchange Server computer has failed. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]].
[30180] (11/15 00:18:39):{0xABC} {mzamora} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder.
[40000] (11/15 00:18:39):{0xABC} CDO initializing failure in CDO helper 04748980 (4)
[40000] (11/15 00:18:40):{0xAC8} [BIPP] Received datagram, Tag=1001521
[30001] (11/15 00:18:41):{0xABC} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/15 00:18:41):{0xABC} Server = mail2, Mailbox = /o=COMIMSA/ou=First Administrative Group/cn=Recipients/cn=mzamora Description = The attempt to log on to the Microsoft Exchange Server computer has failed. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]].
[30180] (11/15 00:18:41):{0xABC} {mzamora} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder.
[40000] (11/15 00:18:41):{0xABC} CDO initializing failure in CDO helper 04748980 (5)
[40580] (11/15 00:18:42):{0xABC} CDO helper 04748980 closing after CDO initialize failure
[40577] (11/15 00:18:42):{0xABC} CDO helper 04748980 stopped


Do you know how can I fix this problem?

regards
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Old 11-19-2007, 04:09 PM   #2
Jlarmour
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This looks exactly like my error log. I'm running exchange 2007 and everything else works fine, but calander from bb to bes.
Any insight into what I have wrong would be great.

0700] (11/19 13:56:57.442):{0xAFC} {Jason.Larmour@mobiledatasolutions.ca} Receiving packet from device, size=84, TransactionId=-799521563, Tag=396, content type=CICAL, cmd=0x3
[40000] (11/19 13:56:57.442):{0xAFC} {Jason.Larmour@mobiledatasolutions.ca}-HandleAppointmentToSynchronize-Entering-Tag=396
[30193] (11/19 13:56:57.442):{0xAFC} {Jason.Larmour@mobiledatasolutions.ca} Receiving calendar update from device, RefId=428364628, Tag=396, TransactionId=-799521563
[40000] (11/19 13:56:57.442):{0xAFC} CDO helper 00ee5ff8 is not in memory
[40000] (11/19 13:56:57.442):{0xAFC} Starting new CDO helper 00ee5ff8
[40574] (11/19 13:56:57.723):{0x1600} CDO helper 00ee5ff8 started, PID 3268
[30001] (11/19 13:56:58.192):{0x1600} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/19 13:56:58.192):{0x1600} Server = mds-server02, Mailbox = /o=Mobile Data Solutions/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jason.larmour Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (11/19 13:56:58.192):{0x1600} {jason.larmour} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (11/19 13:56:58.192):{0x1600} CDO initializing failure in CDO helper 00ee5ff8 (1)
[30001] (11/19 13:56:59.286):{0x1600} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/19 13:56:59.286):{0x1600} Server = mds-server02, Mailbox = /o=Mobile Data Solutions/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jason.larmour Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (11/19 13:56:59.286):{0x1600} {jason.larmour} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (11/19 13:56:59.286):{0x1600} CDO initializing failure in CDO helper 00ee5ff8 (2)
[30001] (11/19 13:57:00.270):{0x1600} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/19 13:57:00.270):{0x1600} Server = mds-server02, Mailbox = /o=Mobile Data Solutions/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jason.larmour Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (11/19 13:57:00.270):{0x1600} {jason.larmour} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (11/19 13:57:00.270):{0x1600} CDO initializing failure in CDO helper 00ee5ff8 (3)
[30001] (11/19 13:57:01.364):{0x1600} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/19 13:57:01.364):{0x1600} Server = mds-server02, Mailbox = /o=Mobile Data Solutions/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jason.larmour Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (11/19 13:57:01.364):{0x1600} {jason.larmour} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (11/19 13:57:01.364):{0x1600} CDO initializing failure in CDO helper 00ee5ff8 (4)
[30001] (11/19 13:57:02.458):{0x1600} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/19 13:57:02.458):{0x1600} Server = mds-server02, Mailbox = /o=Mobile Data Solutions/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jason.larmour Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (11/19 13:57:02.458):{0x1600} {jason.larmour} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (11/19 13:57:02.458):{0x1600} CDO initializing failure in CDO helper 00ee5ff8 (5)
[40580] (11/19 13:57:03.442):{0x1600} CDO helper 00ee5ff8 closing after CDO initialize failure
[40000] (11/19 13:57:03.442):{0x1600} CalHelper failed 00ee5ff8, ErrorCode = -11, Thread activity was Checking CDO object list
[40577] (11/19 13:57:03.770):{0x1600} CDO helper 00ee5ff8 stopped
[40000] (11/19 13:57:04.895):{0x314} [BIPP] Received datagram, Tag=397
[30181] (11/19 13:57:12.629):{0x8C0} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.13)
[40360] (11/19 13:57:12.629):{0x8C0} [BIPPa] Health: QSize=0, intMap=0
[40442] (11/19 13:57:13.004):{0xA04} User settings: email=Klaus.Nitschke@mobiledatasolutions.ca, routing=T13283361, service=MDS-ISYNC, device=2060D4D2, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=klaus.nitschke, server=MDS-SERVER02
[40000] (11/19 13:57:13.551):{0xAFC} {Jason.Larmour@mobiledatasolutions.ca} Retrying (2) CDO helper 00ee5ff8 call in RunCalHelper
[40000] (11/19 13:57:13.551):{0xAFC} CDO helper 00ee5ff8 is not in memory
[40000] (11/19 13:57:13.551):{0xAFC} Starting new CDO helper 00ee5ff8
[40574] (11/19 13:57:13.817):{0x1600} CDO helper 00ee5ff8 started, PID 2836
[30001] (11/19 13:57:14.192):{0x1600} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/19 13:57:14.192):{0x1600} Server = mds-server02, Mailbox = /o=Mobile Data Solutions/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jason.larmour Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (11/19 13:57:14.192):{0x1600} {jason.larmour} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (11/19 13:57:14.192):{0x1600} CDO initializing failure in CDO helper 00ee5ff8 (1)
[30001] (11/19 13:57:15.285):{0x1600} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (11/19 13:57:15.285):{0x1600} Server = mds-server02, Mailbox = /o=Mobile Data Solutions/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jason.larmour Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (11/19 13:57:15.285):{0x1600} {jason.larmour} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (11/19 13:57:15.285):{0x1600} CDO initializing failure in CDO helper 00ee5ff8 (2)
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Old 11-22-2007, 12:26 PM   #3
mzamora
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any help!!!!!

I can't find the solution for this problem.


Jlarmour, did you fix your problem?
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Old 11-22-2007, 04:07 PM   #4
Jlarmour
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I fixed mine when I realized that only one user (me) was having this problem. I had setup my account as an exchange admin in 2007. I removed that and the problem was gone.
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