[sauterelledesiles]

Hi all,

Totally new here with a 5-month old BB pearl 8100. Just got a new computer with Vista and installed Desktop manager. I synchronized fine but since Sunday PM I've been getting loads of messages from



Here is what I've tried :
as suggested, uninstalling DM
turning off the phone AND removing the battery
after reinstalling DM, messages kept coming

Can anybody help me? Should I install a new DM from the net which would be upgraded to work better with Vista? I use the BIS.

Help!

[jsconyers]

Welcome to the forums.

I keep getting odd emails from RIM - BlackBerryFAQ

[sauterelledesiles]

Thanks a lot for the link... That's pretty much what I did. Still have questions though -

how/when can I reinstall DM so that the messages don't keep coming?

Which ones are the DM service book? I've already deleted a few - but there are about 15 left.

Can you help me again?

[jsconyers]

When you install DM, which option are you selecting?

You want to select the BlackBerry Internet Service (BIS) option.

You want to delete ALL service books for [desktop]

[sauterelledesiles]

I use the BIS, but I will admit that Sunday, I don't remember what I did exactly and I ended up having the "e-mail" in the DM and I realize that that's where my problems started.

Today, I still don't have DM installed. I'm waiting until I don't receive any more "network" e-mails before I reinstall it.

In the meantime, I looked online and tried to do a "clean" uninstal, but wasn't able to get to all the components, I just couldn't find the documents they were referring to, and another problem was that it was explained for Windows 98, ME and XP, but I didn't find anything for Vista... And I forgot how to "unhide" files...

And, when I'm finally ready to reinstall DM, which version do you suggest I use?

Thanks in advance for your help... I really need it and appreciate it!!!

[CoDudette]

hi, i pretty much have the same problem! i have looked, but i haven't got a single [desktop] service book, i've done a reinstall of the DM and done the BIS option, but i still keep getting it :(