[itechgirl]

For those of you still having problems trying to get your Mac to connect to PocketMac, I found this solution in another forum, and it worked for me.

Hope this helps; I know how frustrating this has been for a lot of you.

have a solution via Blackberry Tech Support.

Basically what you have to do is follow these steps:
Go To:
>Macintosh HD
>System
>Library
>Extensions
>Delete the files called "BlackberryUSB.kext" and "BlackberryUSBDev.kext"
>Empty the Trash
>Re-Install the driver updates from the Blackberry Website
>Restart Comp
>Plug in the BB first
>Go to the PocketSync APP
>Click on the BB icon.

after that you should see it say Blackberry and list the devices pin

Apparently what the flaw is, is that the program doesnt actually update the drivers for some reason so you have to go into the folders and delete the old ones before installing the new ones.

[sapper17]

I tried your fix and this is the reply I get as I plug in the BB. Note: pocketmac is not running at this point:
It says the extensions were installed improperly, call the software provider. I was very careful and tried it two times> I even uninstalled pocketmac and started over

[itechgirl]

Hmm I don't know. Do you have the latest version?

Eventhough Pocketmac is finding my device, I left it on all night last night syncing and it just won't sync; it just sits there idle saying "Syncing Calendar". I'm wondering if this is because I ran out of room on my Blackberry memory? I'm waiting for my memory card to come in the mail, so I'm hoping this will solve the problem, but I'm not very familiar with Blackberrys, so I have a lot to learn still.

Has anybody else have the syncing issue I'm having?

[theblotted]

remember to Repair Permissions after installing any software on a Mac.

do this by going to HD/Applications/Utilities/Disk Utility.

you can also try deleting .plist files associated with PocketMac. whenever there's a problem with an application, deleting .plist is advised and can sometimes solve many problems.

they are located in HD/Users/***/Library/Preferences. scroll down to "PocketMac" and delete those .plist files.

[ctsmd]

My iMac or G4 powerbook would not even recognize my BB curve.

I tried your fix with manually deleting those files then installing drivers.

Now BB is detected and available however when I sync the process completes but get a content length error. And nothing is actually updated,

I repaired permissions to no avail but haven't deleted plist will try that next.

As a cavet I installed PocketMac on friends MacBook and all worked very smoothly without any problems. Strange

[Clynn128]

So is it better to delete the PocketMac app all together and reinstall? My problem is that my BB and media card were working fine for a while (except some problems and errors that I was getting with pictures [ -36 error ] it told me that it couldn't transfer to the media card). Then all of a sudden I went to reconnect to the computer and it wouldn't connect. Very strange. I don't know what the problem is.

[kiwibuckeye]

hey i know this is an older thread... but it just solved mmy problem of syncing to my new 8830. thanks so much. i deleted both types of files specified by itechgirl & theblotted... & i was able to sync instantly once re-installed!!!

so huge thanks... this was driving me crazy

[ipos]

would like to gather feedback from those who are using either missing sync or pocketmac.

between missing sync and pocket mac, which is better

[WFLDEng611]

Originally Posted by ipos

would like to gather feedback from those who are using either missing sync or pocketmac.

between missing sync and pocket mac, which is better

Just do a search for PM either on this site or crackberry.com, There are plenty of opinions

[jackie treehorn]

Originally Posted by itechgirl

For those of you still having problems trying to get your Mac to connect to PocketMac, I found this solution in another forum, and it worked for me.

Hope this helps; I know how frustrating this has been for a lot of you.

this worked for me - thanks so much

[hzhao]

Well, I have tried all the suggestions and procedures listed above. Still no luck. My PowerBook Pro still won't detect my BB.

Here is the info about my system:

Blackberry 9530 (Storm) from Verizon with OS 4.7.0.75
MAC OX 10.4.xxxx
PocketMac 4.1.25 (tried both from Blackbery site and PocketMAC site)
Updated PocketMac Drive 1.3.1B (dated 12/8/08)

Any suggestion and tricks to get this to work? very frustrated after several days of trying.

Thanks in advance.

[emmanuel37]

Originally Posted by hzhao

Well, I have tried all the suggestions and procedures listed above. Still no luck. My PowerBook Pro still won't detect my BB.

Here is the info about my system:

Blackberry 9530 (Storm) from Verizon with OS 4.7.0.75
MAC OX 10.4.xxxx
PocketMac 4.1.25 (tried both from Blackbery site and PocketMAC site)
Updated PocketMac Drive 1.3.1B (dated 12/8/08)

Any suggestion and tricks to get this to work? very frustrated after several days of trying.

Thanks in advance.

Hi,

I would like to suggest you start from scratch and try the following one more time:

1.Uninstall the Pocketmac.
•Log in to the Macintosh computer with an account that has administrator-level permissions.
•Open the hard drive icon on the computer.
•From the left menu bar, select Applications, and then open PocketMac Sync Manager.
•Click Uninstall PocketMac.
•When prompted to continue uninstalling PocketMac, click Yes.
•When the uninstall process is complete, click Quit.
•Open the hard drive icon on the computer.
•Select the Users folder. The current user is indicated by the Home icon.
•Click the Home icon to continue.
•Open the Library folder, and then open the Preferences folder.
•Delete the PocketMacBlackberry.plist file.
•Delete the PocketMacAdvancedPreferenceData.plist file.
•Delete the PocketMacSyncManager.plist file.
•Open the Library folder, and then open the Application Support folder.
•Delete the PocketMac and PocketMacSyncManager folders.
•Remove the USB driver files by going to HD > System > Library > Extensions.
•Delete BlackBerryUSB.kext and BlackBerryUSBDev.kext
•Empty the Trash from the Dock by right-clicking and selecting Empty Trash.
•Restart the Macintosh computer.
•Restart the mac
2. Install the latest version of Pocketmac (make sure phone is not connected to mac)
3. Do Fix Disk permission (HD/Applications/Utilities/Disk Utility)
4. Install latest Driver Update
5. Since your blackberry is a storm, check on the following setting:
•Click Options on the phone
•In the Options menu, click Memory.
•Set the Media Transfer Protocol (MTP) option to Off.
•Set the Auto Enable Mass Storage Mode When Connected option to either Yes or Prompt.
•Save the changes.
•Remove the battery from the BlackBerry smartphone.
•Replace the battery and allow the BlackBerry smartphone to return to the Home screen.
6. Do a sync clean (you can find an article on this here:
Go to HD>[username]>Library>Application Support>PocketMac SyncManager>Additional Tools.
•Click Clean Sync Services Files to clean out the SyncServices folder
•Click Clean PocketMac Files to clean out all the synchronization history files and return the computer to the First Sync condition.
7. Connect you phone to the mac
8. Check under Hardware>USB if the phone is detected as BlackBerry Device or RIM Composite Device
10. If not Delete the following files:
---BlackBerryUSB.kext
---BlackBerryUSBDev.kext
- Restart the computer
- Install the Updated Drivers for PocketMac
- Restart the computer
11. Connect phone first and open pocketmac
12. Verify if the pocketmac is detected by clicking on the BlackBerry icon and select Status
- Beside the word "Device", verify if you are able to see "BlackBerry" and followed by your PIN number of your device
13. If you have a password set for you phone, click on Connection and enter the password. Close and reopen pocketmac again
14. Do not configure anything yet, just click on the sync button.
15. Once complete, try to configure the app you want to sync with and sync it

Hope this works for you.

[Wesley Woolard]

Have been having problems with syncing my Curve to my Macbook since downloading Pocketmac. Dates disappear from my BB calendar, won't "eject" (says Blackberry is busy with other applications). Have to hard eject - "some material may be lost".

Tried the above solution - to mixed reviews - still did not eject and music did not sync. VERY frustrated with this product.

[CrissyQ]

Has anyone experienced this prob? I have no problem connecting my pearl to my iBook - it shows "available" but it will only transfer TO my iBook address book from my pearl. It wont even send the contacts to the pearl when I select "overwrite device" in the advanced preferences...

HELP! MY pearl is new and I have no numbers. I have to carry around my Moto Q AND my Blackberry and that's just not working for me

Crissy

[I_AM_A_MAC]

Too many battles with Pocketmac - felt like I was back on a PC again. Install, uninstall, delete, rebuild. UGH! Went ahead and paid the $40 for Missing Sync and with little effort, it is working like a charm. Bluetooth sync is great! Would have liked to use a free solution, but no go.

[KidKansas]

After hours of searching - you're solutions is exactly what I needed. Thanks for the post.

[jonbob]

I have spent numerous hours on the phone with blackberry/pocketmac and still have had NO SUCCESS with syncing my storm to my MacBook. I have tried the laundry list above and the device field is still empty.. I even just got a new BB storm via warranty trade. I am running the latest MAC OS 10.5.7 and I have no idea what OS on the BB..


HELP!!!

Or should I just spend the $40 and hope that works and move on with life??

So glad that Verizon is getting iphone next year!!!!!!

[Syndister]

Missing Sync is a WASTE of money, pocketmac sucks...just lost 700+ contacts and NO ONE is able to get me to sync my 8830 to my Macbook Pro. THE DAY that Verizon comes out with the iPhone I am going to smash this BB into tiny little peices and put it on youtube.

[Syndister]

ooops pieces

[jonbob]

I downloaded the trial version of the missing sync and it worked first try - contacts, and calendar. THose are the only two I wanted to sync.

I am waiting for Verizon to get the iphone.