BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 11-12-2014, 06:54 PM   #1
Bobb
Thumbs Must Hurt
 
Bobb's Avatar
 
Join Date: Sep 2005
Location: Coatesville, PA USA (Suburban Philadelphia) USA
Model: Z10
OS: 10.3.1.17
Carrier: T-Mobile
Posts: 96
Default Happened Again! Failure of Z10 to Sync

Please Login to Remove!

I posted several times about this issue several months ago in the spring of 2014. New BB Z10 at that time refused to sync Outlook Calendar and Contacts after a BB Link upgrade, with BB Link showing a "Sync was unsuccessful" message after every attempt. My solution was to re-install and older version of BB Link that I had (thankfully) saved from late 2013. All was working well until a few days ago when the Z10 once-again began to fail to synchronize via BB Link. Nothing was changed, no software updates performed, etc. It just stopped synchronizing again for no apparent reason.

So....

I figured I'd give a try to installing the latest Z10 OS upgrade and also uninstall and then reinstall the latest BB Link version (having backed up the device beforehand). Still showing sync failure after every attempt.

Details: Z10 OS version is 10.2.1.3062 BBLink version is 1.2.3.56

Any ideas? The number-one reason I ever started using BB many yeas ago was the ability to sync my Outlook calendar and contacts to my device. My ultimate frustration is not having this work properly. It's essential for my business!

Also...is there ANY way to get support directly from RIM? My carrier is T-Mobile, which infamously dropped BB altogether, so they are not a source of help.

If anyone has a clue, I'd sure appreciate your assistance.
__________________
Bobb

Coatesville, Pennsylvania USA
(Suburban Philadelphia)
Offline  
Old 11-12-2014, 10:04 PM   #2
Bobb
Thumbs Must Hurt
 
Bobb's Avatar
 
Join Date: Sep 2005
Location: Coatesville, PA USA (Suburban Philadelphia) USA
Model: Z10
OS: 10.3.1.17
Carrier: T-Mobile
Posts: 96
Default AhHa! A club to Re: Happened Again! Failure of Z10 to Sync?

AhHa! Update....

I kept attempting syncs while changing different things, and found that if both "Contacts" and "Calendar" choices are checked in BB Link, syncs continue to be unsuccessful. However, if I uncheck the "Contacts" choice in BB Link, my Outlook Calendar will sync! However, if the "Contacts" choice is checked and the "Calendar" choice is unchecked, contacts still won't sink. So....

Looks like there's an issue with my Outlook Contacts synchronizing. Any ideas now that I explained that phenomenon?

Thx.
__________________
Bobb

Coatesville, Pennsylvania USA
(Suburban Philadelphia)
Offline  
Old 11-18-2014, 08:22 AM   #3
Bobb
Thumbs Must Hurt
 
Bobb's Avatar
 
Join Date: Sep 2005
Location: Coatesville, PA USA (Suburban Philadelphia) USA
Model: Z10
OS: 10.3.1.17
Carrier: T-Mobile
Posts: 96
Default Re: Happened Again! Discovered something....

Interesting discovery: I found that by unchecking "Contacts" before attempting a synchronization, the Z10 would, indeed, update the calendar! However, unchecking "Calendar" and checking "Contacts" always results in a failure to sync the contacts.

So....

Does anyone have an idea of what's happening here? I suppose it could be a corruption somewhere in the Outlook Contacts file, but if so....how does one fix that?
__________________
Bobb

Coatesville, Pennsylvania USA
(Suburban Philadelphia)
Offline  
Old 11-18-2014, 02:41 PM   #4
fourstringfuror
BlackBerry Extraordinaire
 
fourstringfuror's Avatar
 
Join Date: Aug 2006
Location: Seattle
Model: Q10
OS: 10.3.1
Carrier: VZW
Posts: 1,058
Default Re: Happened Again! Failure of Z10 to Sync

I wish I could tell you, but I'm interested to hear from others.
__________________
"The price of liberty is eternal vigilance." -Thomas Jefferson
Offline  
Old 11-19-2014, 04:36 PM   #5
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: Happened Again! Failure of Z10 to Sync

can you move your contacts to a different folder in outlook and then move them back in?
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 11-19-2014, 10:16 PM   #6
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Happened Again! Failure of Z10 to Sync

Older BB's had sync issues with corrupted databases.
Sounds like you have the same issue.
I sync my Z10 without any issues.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 11-24-2014, 03:47 PM   #7
Bobb
Thumbs Must Hurt
 
Bobb's Avatar
 
Join Date: Sep 2005
Location: Coatesville, PA USA (Suburban Philadelphia) USA
Model: Z10
OS: 10.3.1.17
Carrier: T-Mobile
Posts: 96
Default Newly Discovered!!Re: Happened Again! Failure of Z10 to Sync

After a lot of fooling around with all sorts of stunts in an attempt to figure out what has been happening, I discovered something that surprised me AND solved the problem....I think.

When given the option to sync "contacts" or "calendar," I checked the "calendar" box and UN-checked "contacts," and guess what? The calendar then synchronized just fine!

So.....

I then UN-checked "calendar" and checked the "contacts" option box to only sync contacts, and also chose the "notify me when there are conflicts" options. Wow, was I surprised! Nearly every contact showed a conflict, so I threw caution to the wind and proceeded with the sync using my computer data. What happened? Many of the photos that were on the Z10 disappeared. Those photos were the results of whatever the Z10 does when it syncs the photos of my contacts what have Facebook accounts. I hate that! I suppose that when one installs FB on the Z10, it defaults to linking FB accounts with the contacts. Don't like that at all, and I believed I been able to disable that.

Anyway....

It appears as thought I'm syncing contacts and calendar properly again. I would not that I haven't tried to sync both contacts and calendar simultaneously, which is possible. I'll give that a shot and try to post an update if anything goes awry.

The moral of the story: if you're getting "sync unsuccessful" error messages, try synchronizing only the calendar, and then try synchronizing only the contacts. That may narrow down the source of the problem.

Good luck.
__________________
Bobb

Coatesville, Pennsylvania USA
(Suburban Philadelphia)
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Happened Again! Failure of Z10 to Sync
Thread Thread Starter Forum Replies Last Post
Z10 and Lotus Notes Calendar sync via Link JohnTGardnerJr General BlackBerry Discussion 3 08-02-2013 06:57 AM
Any way to sync Outlook 'notes' with Z10? TayeDrummer General Z10 Series Discussion - BlackBerry 10 1 03-18-2013 09:46 AM
Address Book Sync problems swiltzius Mac Users Corner 2 08-11-2009 12:30 PM
Unable to sync Calendar with Outlook/BDM because "Wireless Calendar Sync is enabled" BBEnZ BES Admin Corner 4 04-28-2008 08:08 AM
Wireless Contacts in 4.0 mlomker BES Admin Corner 29 08-06-2007 03:00 PM


Commodore Amiga Time Base Corrector VT-2000 TBC II Digital Processing picture

Commodore Amiga Time Base Corrector VT-2000 TBC II Digital Processing

$239.99



NEW OPTICAL LASER PICKUP HEAD for AMIGA CD 32 SYSTEM CONSOLE picture

NEW OPTICAL LASER PICKUP HEAD for AMIGA CD 32 SYSTEM CONSOLE

$31.68



DB23 connectors for soldering. 23-pin D type for Amiga. Male / Female / Hoods picture

DB23 connectors for soldering. 23-pin D type for Amiga. Male / Female / Hoods

$12.32



RADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC picture

RADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC

$185.00



MisTer RTC V1.3 Real Time Clock Board for MisTer FPGA picture

MisTer RTC V1.3 Real Time Clock Board for MisTer FPGA

$15.99



MisTer RTC V1.3 Real Time Clock Board for MisTer FPGA picture

MisTer RTC V1.3 Real Time Clock Board for MisTer FPGA

$16.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.