[alceryes]

I'm trying to diagnose an issue with an email that a CEO sent from Outlook. The issue is that the email did not appear as 'sent' on his BB until 13 hours later. Naturally, the email was super important and he needed to make sure it was sent, which he couldn't.
This is a one-off as other emails are appearing as sent on his BB within a minute. I've got the MAGT logs and am trying to check for errors but I'm not even sure what to look for exactly.

Any help would be greatly appreciated. TIA!

[knottyrope]

using cached mode in outlook?
What version outlook?
What PC OS?

What version BES, Mail server, Server OS?

[alceryes]

using cached mode in outlook?
Cached mode is on - (email definitely hit exchange server at the time it was sent)

What version outlook?
Outlook 2010

What PC OS?
Windows 7

What version BES, Mail server, Server OS?
Exchange 2007 SP3 on Server 2008 x64 SP2 (not R2), BES Express 5.0.3 on Server 2008 R2 SP1

[knottyrope]

Did you look at the REFID and use message tracking from the BRK?

BlackBerry - Enterprise Server Resource Kit - US

[knottyrope]

KB24670-Tracking email messages in the log files for BlackBerry Enterprise Server for Microsoft Exchange

[alceryes]

The problem is that the message didn't originate from the BlackBerry so I don't have anything to go by. There's a 'New Message in SentItems' event in the logs but I don't see any correlation with any particular item so far...

[knottyrope]

are you sure the CEO was in network coverage?