[Prestin]

Hi,

I have a BES am managing though on trial, but the problem is my users cant open attachments.

what can i do to fix this?

Second question: I want to upgrade the trial to a live server (license already procured). The trial BES is a 4.1 version and the new software is a 4.1.6 version. What are the differences in this scenario? How do i upgrade the running server to the new version?

[DavidAdams]

What sort of attachemnts - specific file types, what mail platform.

Not saying i can answer the question but it's info the others are going to be looking for.

[gibson_hg]

Prestin, you should keep this in your original post about not being able to open attachments. All the questions people asked of you are necessary in fixing your issue.

Always provide as much detail as possible, we can't help you if you only give us vague details.

As for the trial, you have to purchase the BES software to go to a "live" server. There is a KB on RIM's site about going from trial to full BES. Have you searched BlackBerry Technical Solution Center for either of these questions? It's worth a look, and people here won't give you a hard time if you've already done some leg work

[Prestin]

now I have solved attachment issue but users can't send/reply mails