OK, so far no luck at all. I called AT&T customer service and they told me that it sounded like a Blackberry issue and not an AT&T issue. Never mind that it is only 6 or 7 weeks old. So I called Blackberry and they told me that because I downloaded 3rd party software (ringtones) that I probably voided my warranty but to go back to AT&T and see what they say.
Today I went to my AT&T store where I bought the phones and 2 year contract. They checked the phone for water damage, scratches etc and found it to be pristine. I do not abuse my equipment. Trell at AT&T was a nice guy but told me to call Blackberry Warranty which is where I called already. SOOOOO from AT&T to Blackberry to AT&T back to Blackberry. AT this point I just don't know. I must say although I got no help anywhere everyone was very polite.