[jrmtl]

Hi all,

My wife's BB flip on Rogers sometime gets a blank screen when opening the flip, this is happening more often then not now.
any ideas what the problem can be , defective?
She got the phone a couple of months ago and it's pretty much in a default state.

Much appreciated,

[MidnightDraven]

battery pull

[juwaack68]

Should still be under warranty. I'd get it replaced.

[jrmtl]

Happens randomly ... btw she's with Bell not rogers sorry.

You think a battery pull will solve ? can it be a hardware prob?

[MidnightDraven]

battery pull MIGHT solve, and its not like its gonna hurt it to try!

[jrmtl]

I think I pinpointed the issue and it's related to the hinge of the flip being loose or the contact not being made properly. When I move the flip the screen comes on and off.

I guess it's a common prob with flip phones but especially this BB.
I have to return under to exchange :(

[jrmtl]

Originally Posted by juwaack68

Should still be under warranty. I'd get it replaced.

They told me no exchange , just repair and i have to wait 6 weeks with a loaner.
That's terrible only after a month of usage.

Not happy with RIM now.

[juwaack68]

That's not RIM's decision, that's Robbers, uh, Rogers decision.

I'd call back and ask for another rep, or for the reps manager. I've had BlackBerrys replaced under warranty from Rogers and did NOT have to deal with a loaner device.

[jrmtl]

Actually it's from Bell not rogers ...
I actually called customer support and they told me the same thing

Freaking joke.

[juwaack68]

You Canadians get so ripped off.....

[jrmtl]

oh it's brutal up here man