Decryption error in the 7520

[mcars]

We have a user here using the desktop redirector that gets an decryption error every time he attempts to send a message. He can receive every email to his device, but he cannot send.

Any ideas on what to look at? We've cleared out the handheld and resent everything, but nothing has worked.

[campsean]

Looks like the decryption key has expired. It needs to be re-generated via BB desktop. Once a new decrpytion key has been created user should be able to send e-mails from blackberry.

[mcars]

We've done that as well. I was curious to see if anything else may have to be done.

[headtailgrep]

As posted in here (search) you may need dbclean.exe

please find the thread I posted (i had the problem and found a solution through support channels) and a last resort is the dbclean..