Quote:
Originally Posted by rogerssa
Is the wireless option I want to do "Erase Date and Disable Handheld"? I've never done a wipe over the air.
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Yeah that's it. But I agree with freakinvibe, there should be errors to play with before you have to do that, assuming that's the issue. Don't worry about the remote wipe it's very standrad and we dfo them across the globe.
Also, are you happy that nothing changed on their accounts or phones, in case there is an underlying fault somewhere else (unlikely I know).