is this correct?
1) you switched an existing bes user to new hardware
2) reactivated with new hardware
3) password keeper was restored since it's backed up to sql as an existing bes user
4) now the user has no idea what his password keeper "PASSWORD" is to access the app, correct?
unless you did a local backup of the password keeper entry, there's no way of getting access to it. i tried to open a ipd file and was unsuccessful before. perhaps you can have your sql dbas forensically examine the tables his account writes to. i'm just guessing by the way since i'm not a dba.
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Novell GroupWise 6.5 SP6
Blackberry Enterprise Server v4.1.2 Hotfix 3
Windows Server 2003 R2 SP1, SQL Server 2005
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