[vesnyder]

Went through the process to upgrade the OS - received a cryptic message and tried starting the process over! Now my BB show a small icon that says "Reload Software" and I cannot get the PC to recognize the BB - I get the message "A connection to the device cannot be established"?? Any suggestions?

[craigw9292]

Are you using the loader to get the software on or the desktop software? Use the loader.exe if you haven't tried that.