[Nageshwara Manda]

Hi,

I request your advice. I bought a BB 8310 from e-bay. It is from T-Mobile, but my service provider in India is Vodafone.

Everything was fine and oneday I decided to upgrade the OS to 4.5. I did not delete the vendor.xml and proceeded with the upgrade. The device is now unusable.

Let me trace the steps that I did after the upgrade:
1. Inserted my SIM.
2. The device boots.
3. I enter the password and the device lets me in.
4. I noticed that the device is not connected to the network.
5. I went to setup wizard and I think in Step 3 it asked me whether I want to connect to network. I say yes and device is now connected to the network.
6. In Step 4, I tried to setup the Time Zone and date. The device now goes to sleep!

Now, it is dead and doesnot respond to the keyboard and the display is black.!

I tried a hard reset (pulling the battery off), the device starts off with a progress bar "Security Software check", completes it with a message "Test passed successfully" and comes with traditional options - Unlock, Emergency call, Cancel. When I press any button or use track ball - the device does not respond!

Some more symptoms for diagnosis:
1. I see EDGE.
2. I called my mobile from landline - It wakes and rings. However, I cannot answer!
3. Responds to the desktop and Sync works.
4. Able to recieve the mails from my enterprise server.
5. The device has T-Mobile label but my service provider is Vodafone.

I did not approach my BES admin yet. Is it because of the IT policy that is preventing the system to respond?

Please advise me.

Regards,
Nageshwara Manda

[Oderus]

I would go to your BES admin and have him 'nuke' the device from the BES console. Then see if that helps, if not, reload the ISP provided OS version.

[Nageshwara Manda]

Thanks. Is 'nuke' = 'Wipe'? If yes, then what is the difference between wiping from JL_Cmder or from BES admin?
My IT guys are very busy and the support is remote. Is it possible for them to do this remotely?

[Nageshwara Manda]

Here is the final verdict:

RIP to my BB 8310.

Learning: Never buy BB from e-bay. Thanks for all those who read the mail and tried to help me. I can donate the BB to RIM if they want to do a Failure Mode Analysis!