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01-12-2009, 10:21 AM
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#21
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BlackBerry Extraordinaire
Join Date: Mar 2006
Location: Puerto Rico, isla del encanto.
Model: none
Carrier: a Cheap company that I'll leave very soon
Posts: 1,239
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Please Login to Remove!
Quote:
Originally Posted by JSanders
What Steve says is true. In the first 30 days of the purchase, they have to take it back, except with a damaged device, SO be sure to return it to the manager who damaged it.
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On some TMO markets you only have 14 days and if you try to return the phone after the 14 days they'll charge you the ETF. Every carrier have a Customer Resolution Team or Customer Relations Group. You should talk with them and not with regular Customer Service.
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"Let love and faithfulness never leave you; bind them around your neck, write them on the tablet of your heart" Proverbs 3:3
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01-12-2009, 10:56 AM
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#22
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CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
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I'm shipping the phone back today. I'm still within my 14 days so let them deal with it. I can't.
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01-12-2009, 10:59 AM
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#23
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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Good choice.
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01-12-2009, 11:12 AM
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#24
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BlackBerry Extraordinaire
Join Date: Mar 2006
Location: Puerto Rico, isla del encanto.
Model: none
Carrier: a Cheap company that I'll leave very soon
Posts: 1,239
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Just to be sure... call Customer Care to be sure they make notes in the account about the situation and told them you shipped the phone back today. Just in case they received the phone after the 14 days.
__________________
"Let love and faithfulness never leave you; bind them around your neck, write them on the tablet of your heart" Proverbs 3:3
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01-13-2009, 09:21 AM
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#25
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EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
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if you have one give them the tracking # as well. send with delivery confirmation
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ZED 10
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01-13-2009, 05:33 PM
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#26
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CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
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So in the end...
I ordered another one from them and had it overnighted...they shipped and billed me for three phones. I kept one and rejected the other two at the door.
The old phone is on it's way back to t-mo after a minor snafu. problem solved. thanks for letting me vent/helping me out. it is always appreciated.
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01-13-2009, 05:38 PM
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#27
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Retired BBF Moderator
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
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Quote:
Originally Posted by TeritaM
So in the end...
I ordered another one from them and had it overnighted...they shipped and billed me for three phones. I kept one and rejected the other two at the door.
The old phone is on it's way back to t-mo after a minor snafu. problem solved. thanks for letting me vent/helping me out. it is always appreciated.
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I am sorry that you went through all of this due to someone's carelessness and unwillingness to take responsibility. I am glad that you got it all sorted out!
E-
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01-18-2009, 11:48 AM
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#28
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CrackBerry Addict
Join Date: May 2006
Location: St Louis
Model: 8900
OS: 4.6.1.199
Carrier: TMobile
Posts: 615
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oh..and I have a 8220...The battery door is a ***** to get off!
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01-19-2009, 12:27 PM
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#29
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BlackBerry Extraordinaire
Join Date: Mar 2006
Location: Puerto Rico, isla del encanto.
Model: none
Carrier: a Cheap company that I'll leave very soon
Posts: 1,239
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Quote:
Originally Posted by slmoney
oh..and I have a 8220...The battery door is a ***** to get off!
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Try to do it with long nails.... geeezzzz LOL
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"Let love and faithfulness never leave you; bind them around your neck, write them on the tablet of your heart" Proverbs 3:3
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03-31-2009, 09:20 PM
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#30
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CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
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So I dug this thread up to tell the end of this sordid tale:
The postal service (I shipped priority w/ delivery confirmation) either lost or stole the scratched phone. I'm being billed close to $380 for a $50 phone. They are treating me like a criminal even though I have not been in possession of the phone since January. The postal service is just "sorry", but the package is supposedly on it's way. My service has been suspended 3 times because I refuse to pay them for a phone I shipped back properly. I've been given until Monday to pay or be suspended again.
The manager who scratched my phone and started all this? Still working in the store and using tools to open phones.
Gotta love T-Mobile. I hope whoever has that scratched device has something just as foul happen to them.
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04-01-2009, 10:59 AM
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#31
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No longer Registered.
Join Date: Jan 2007
Model: 8900
OS: 4.6.1.199
Carrier: None
Posts: 2,622
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wow...... i'm sorry to hear all that.....
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04-01-2009, 11:32 AM
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#32
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BlackBerryForums.com Super Moderator
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
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Wow..... Just wow...
If they suspend can you just forget about them and go with another carrier.. I'm sure eventually though it will hit your credit.
That is pretty bad...
I'd call up one last and go from the begining, YOUR store manager scratched my phone.. I sent it back via USPS give them the delivery confirmation number..
What type fo Customer support does T-Mo have jesus....
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8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.
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04-01-2009, 08:19 PM
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#33
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CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
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Quote:
Originally Posted by SteveO86
Wow..... Just wow...
If they suspend can you just forget about them and go with another carrier.. I'm sure eventually though it will hit your credit.
That is pretty bad...
I'd call up one last and go from the begining, YOUR store manager scratched my phone.. I sent it back via USPS give them the delivery confirmation number..
What type fo Customer support does T-Mo have jesus....
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I'm expecting delivery on my Bold tomorrow...I'm going to end up paying twice as much for half the minutes, but I will be free of T-Mobile.
They are now calling me to "find out how I want to take care of the past due balance" so I explained the entire story for the last time today. I told the guy I was taking my business elsewhere-he had the nerve to say to me that it is unfair for me to leave T-Mobile because of the Postal Service's mistake. I said yeah, just as unfair as me being harassed and treated like a criminal right? you could have heard a pin drop. I'm still seething, but the chip is in the trash, and my 8900 is on it's way back (UPS this time) so if they do suspend me again I'll never know about it. Shame, I really liked T-Mo until this happened.
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04-01-2009, 09:38 PM
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#34
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Knows Where the Search Button Is
Join Date: Sep 2005
Model: 7290
Carrier: VF
Posts: 18
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Quote:
Originally Posted by TeritaM
So I dug this thread up to tell the end of this sordid tale:
The manager who scratched my phone and started all this? Still working in the store and using tools to open phones.
Gotta love T-Mobile. I hope whoever has that scratched device has something just as foul happen to them.
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Karma it'll happen eventually
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04-01-2009, 09:44 PM
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#35
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
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For the record, T-Mobile has never done me wrong, and I have been a customer for 9 years, with many changes in my accounts and service.
T-Mobile/Deutsche Telekom is not all bad.
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I h8 txtspk.
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04-01-2009, 10:47 PM
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#36
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BBF Spam Killer Moderator
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
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That really sucks. Can't the post office track the package? Did you insure it?
If you have a receipt or something showing you shipped it, I would think t mobile ought to honor that.
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04-02-2009, 06:12 AM
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#37
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CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
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Quote:
Originally Posted by dc/dc
For the record, T-Mobile has never done me wrong, and I have been a customer for 9 years, with many changes in my accounts and service.
T-Mobile/Deutsche Telekom is not all bad.
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same here, until this happened I loved them and had no plans to leave. they had always taken care of me without any issues.
Quote:
Originally Posted by daphne
That really sucks. Can't the post office track the package? Did you insure it?
If you have a receipt or something showing you shipped it, I would think t mobile ought to honor that.
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I sent it priority w/ delivery confirmation, so they can only track where the package was scanned. I didn't insure it (I see the mistake in this now).
I have a receipt with the delivery confirmation, the claim number that I opened up with the USPS and I woke up this morning to see that my service is suspended again.
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04-02-2009, 03:34 PM
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#38
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Talking BlackBerry Encyclopedia
Join Date: Nov 2005
Location: New Mexico
Model: 9000
OS: 4.6.0.247
Carrier: ATT
Posts: 252
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Well I know some will like and not like all providers. I decided to try tmo last year and was told I had a two week trial so I picked up my sim on Monday and put it in my BB and hit the plane. I travel as part of my business and wanted to see if the coverage of tmo was better than my existing provider. I found in my travels that tmo was no better and a little worse but not much than my existing provider so I returned the sim the second MOnday. I felt I really gave it a workout to be fair. WOW thats when we went downhill. I was told I was now commited as I did not return the sim on time as come to find out I only had 14 days. Now two weeks to me is 14 days but to tmo it is 15 I argued and argued to no avail and was even told that they much prefer the young kids than the older business crowd because the kids spend money.....wierd huh. Anyway after email and email and email they finally let me off the hook and all I had to do is return the BB and they would drop the issue. Keep in mind in the beginning of this I mentioned I used my own BB, I will shorten this and just say it was finally fixed in my favor. So I am not a big fan of the teen mo. I am now looking for an old mans math class to learn about tmo math
d
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9000-Bold
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04-03-2009, 12:23 AM
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#39
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CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
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^^^ha! it seems like with them when they are good then they are really good, but when they are bad, they are the worst.
I got my Bold today. I hate it. Seriously. Like hate. I'll be waiting patiently for AT&T to come out with the 8900.
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04-03-2009, 09:01 AM
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#40
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BlackBerry Extraordinaire
Join Date: Mar 2006
Location: Puerto Rico, isla del encanto.
Model: none
Carrier: a Cheap company that I'll leave very soon
Posts: 1,239
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As I said before, every carrier have a Customer Resolution Team or Customer Relations Group. They handle situations like this one.
If you go to the T-Mobile Webpage > About T-Mobile > Company Information > Goverment & Regulatory > On the "General Contact Information Area" you will find the Customer Relations address and you can send them a letter with your claim.
If you don't make a claim and that balance is placed with a OCA that will Definately hit your credit.
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"Let love and faithfulness never leave you; bind them around your neck, write them on the tablet of your heart" Proverbs 3:3
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