BlackBerry Forums Support Community

eljefe · 04-10-2009, 02:52 PM

I got a PIN message from a friend today. I replied and immediately showed the d, indicating my reply was delivered to him. Thing is...he never got it.

We've been swapping PIN messages forever and nothing's changed. No new PINs or such. His email still works normally. I get PINs from him but even though mine show delivered on his handheld, he's not seeing my messages.

This is a little disconcerting because one of the advantages of PIN messaging is you know when your message has been received. Or at least so I thought until today.

Both devices are Bold. Anyone have an explanation how a message can show delivered but not appear on the receiving unit?

tia

jeremyckitching · 04-10-2009, 03:43 PM

What about any other contacts? Do they not get PIN messages from you or is it only this one particular contact?

eljefe · 04-10-2009, 03:48 PM

Other contacts are receiving my PINs normally.

Edit: To add to the puzzle, my friend is receiving PINs normally from his other contacts. :(

JSanders · 04-10-2009, 03:59 PM

Ask that other user to do the (powered on) battery pull reboot.

eljefe · 04-10-2009, 04:08 PM

Quote:

Originally Posted by JSanders

Ask that other user to do the (powered on) battery pull reboot.

First thing he tried.

JSanders · 04-10-2009, 04:52 PM

OK, figure out if ANYthing else has changed.

--When did the delivery stop?
--Is he on a BES with an IT Policy blocking PIN messages?
--Did that IT Policy recently change?

Assuming like you said, all the simple things, like the user knows where to find the PIN messages in his main messages folder?

eljefe · 04-10-2009, 05:49 PM

The user in question definitely knows how to find PIN messages, and is getting them from other users.

I've run some more tests. I think a pattern is evolving. I suspect that I can receive PIN messaages from anyone, but only users on my company's BES are receiving messages from me.

It's time to....call IT.

Edit: Emailed IT. They are aware of the problem. They are looking in to it but suspect our parent company's IT dept changed the policy without annoucing the change. Great.

Again...the worst thing about this is that the PIN message I sent showed as delivered even though they wren't. Not good.

Trent14 · 04-11-2009, 01:57 AM

Not good at all.

penguin3107 · 04-11-2009, 06:30 AM

Quote:

Originally Posted by eljefe

but only users on my company's BES are receiving messages from me.

Quote:

Originally Posted by eljefe

Emailed IT. They are aware of the problem. They are looking in to it but suspect our parent company's IT dept changed the policy without annoucing the change.

They enabled Peer-to-Peer encryption on the BES.

eljefe · 04-11-2009, 07:17 AM

Quote:

Originally Posted by penguin3107

They enabled Peer-to-Peer encryption on the BES.

I'm not sure if that's the answer or not, but this morning the problem is gone. I'm still waiting to hear from my IT contact to learn if the issue was created deliberately or not.

I've always had some question in my mind whether or not PIN messages even passed through the BES. I thought not. This may change my thinking. Although it may have been some permission that was changed in the company handsets rather than something at the BES itself.

Whatever caused the problem I'm glad it's fixed but I still have a technical curiosity how it happened. And I still really don't like the fact that a PIN message can should delivered when it wasn't.

penguin3107 · 04-11-2009, 07:30 AM

Quote:

Originally Posted by eljefe

I'm not sure if that's the answer or not, but this morning the problem is gone. I'm still waiting to hear from my IT contact to learn if the issue was created deliberately or not.

I've always had some question in my mind whether or not PIN messages even passed through the BES. I thought not. This may change my thinking. Although it may have been some permission that was changed in the company handsets rather than something at the BES itself.

Whatever caused the problem I'm glad it's fixed but I still have a technical curiosity how it happened. And I still really don't like the fact that a PIN message can should delivered when it wasn't.

They enabled Peer-to-peer encryption on the BES. And then they turned it off.
That's what happened.

PIN messages can be logged on the BES. They don't "pass through the BES" but rather a copy of the PIN message in the handheld database is transmitted and logged on the BES, if the BES admin sets this up.
The handheld user will have no knowledge of this.

There's no permission setting on the handheld that would have caused this exact behavior. It was a server side modification.

JSanders · 04-11-2009, 07:32 AM

well at least you know now...

eljefe · 04-11-2009, 07:38 AM

Quote:

Originally Posted by JSanders

well at least you know now...

I still don't know with certainty.

I know the company's IT department has a wide range of latitude in setting permissions on their handsets. But do PIN messages actually flow through the BES so, as with transitional email, they can be recorded, monitored, and read by IT?

My thinking has always been anything on a company's handset is fair game for them to see and I act accordingly. But from a technical standpoint, I'm still curious how PIN messages are routed. I've seen authoritative explanations that contradict themselves.

penguin3107 · 04-11-2009, 07:39 AM

Quote:

Originally Posted by eljefe

I still don't know with certainty.

I know the company's IT department has a wide range of latitude in setting permissions on their handsets. But do PIN messages actually flow through the BES so, as with transitional email, they can be recorded, monitored, and read by IT?

My thinking has always been anything on a company's handset is fair game for them to see and I act accordingly. But from a technical standpoint, I'm still curious how PIN messages are routed. I've seen authoritative explanations that contradict themselves.

Read my post above.

JSanders · 04-11-2009, 07:40 AM

Read the post above from penguin, again.

Quote:

They don't "pass through the BES" but rather a copy of the PIN message in the handheld database is transmitted and logged on the BES, if the BES admin sets this up.

Seems to be pretty clear on the 'pass-through' question.

eljefe · 04-11-2009, 07:48 AM

Ooops....I read your "at least you know" jsanders and completely missed penguin's.

Thanks penguin. That seems a good explanation.

But I still don't like the "d" when the message wasn't delivered.

penguin3107 · 04-11-2009, 07:53 AM

Quote:

Originally Posted by eljefe

But I still don't like the "d" when the message wasn't delivered.

Technically speaking, it was delivered.
The problem is that your BES encrypted the message, so the recipient cannot read it.

eljefe · 04-11-2009, 08:01 AM

I get your point but I'm sure you also get mine. When I see the d, I assume the intended recipient can read the message.

penguin3107 · 04-11-2009, 08:02 AM

Quote:

Originally Posted by eljefe

I get your point but I'm sure you also get mine. When I see the d, I assume the intended recipient can read the message.

Fair enough.

eljefe · 04-11-2009, 03:50 PM

I heard back from the head of our IT dept. (Fortunately, he's a great guy and a pleasure to work with.) IT said working with RIM they found a corrupted encryption key somewhere in the system. Once they fixed that everything went back to normal.

So, FWIW, it wasn't a deliberate change in policy after all.

BlackBerry Forums Support Community

PIN shows msg delivered but it isn't....