[TreeDude]

Hi Guys,

It seems only about 4 of my users have their addressbooks syncing. The rest have stopped working. When they make a change and sync it with our main mail server, I do not see anything in the BES logs. Everyone was working a few weeks back. The only thing I can think of is the last MR I applied broke it. There is another MR and I am thinking of applying it to see if there is any change, but it makes no mention of this kind of issue in the release notes.

Any ideas before I log a support call with RIM?

[TreeDude]

Ended up being the desktop sync service book. I deleted it and resent the service books and they resynced fine. Anyone have any idea why this happened to so many users?

[MarshBklyn]

were the users that didnt need the service book resent in a different policy than the others?

[TreeDude]

We have 2 policies and I had users in both with the problem.