From Rim
The BlackBerry smartphone user cannot use the Delete or Delete Prior menu options to delete email messages from the BlackBerry smartphone. One of the following error messages might appear:
You are unable to delete messages using the Delete Prior menu item.
OR
You are unable to delete messages using the Delete or Delete Prior menu item.
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Cause
The Messages database on the BlackBerry smartphone is corrupt and must be cleared.
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Resolution
Clear the Messages database using the Backup and Restore tool in BlackBerry® Desktop Manager. For instructions, see KB10167.
Note: While the Messages database is being cleared, the following error message might appear:
Unable to clear database. Unrecognized data
If this happens, complete the following steps:
Back up all data and applications on the BlackBerry smartphone. For instructions, see KB11625.
Delete all the data from the BlackBerry smartphone. For instructions, see KB02318.
Restore the data to the BlackBerry smartphone from the backup file. For instructions, see KB10339.
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Z10 on BES
Z10 on BIS
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