If you want your BES and handhelds to work correctly for everyone, all of the time, then you need to follow RIM's guidelines and best practices.
It's called the Principle of Least Privilege... and you're not following it.
Principle of least privilege - Wikipedia, the free encyclopedia
Principle of least privilege - Wikipedia, the free encyclopedia
Make yourselves normal users, and then create a secondary login with Domain Admin privileges. Only use that secondary login when necessary. A domain admin account should never have email enabled.