My T-Mobile rep is trying to tell me to purchase T-Support for less than $1000because I was asking about upgrading to BES 4.1. It was explained to me that BES 4.1 will be free if I go with T-Support...
Can anyone give me a list of what I get for that $1000? Is it worth doing? I have around (20) BB 7105T users in my organization.
Either you pay $999 for the one-time upgrade fee, or you pay $879 for Tx1 support and get the free upgrade and 12x5 support for a year. To me, that's a no brainer.
We have a T4 support contract and really like it.We are able to have members of other teams (2nd level) on a named caller list that can call and open tickets for items other than server issues. We also have ID's for them to logon to the TKC. This aides myself in not having to answer all the BB questions, I can focus on BES issues and my other responsibilities. We have instant access to DART 24x7 and have a SAM that visits us twice a year as a warm fuzzy, one of the trips a member of DART tags along to give updates on latest SW and does a healthcheck on our system(s).
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Policies get in the way of fun.
T3 Support is certainly worthwhile to us - we originally had T0 support through a 3rd party vendor in VA, and we are in CA - needless to say, tech support ended for us at 2 PM Pacific Time - not acceptable.
T3 got us the free 4.1 upgrade and a dedicated supoprt line and access to actual RIM engineers. Totally worth it!!
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"When the going gets weird, the weird turn pro"
We have 360 devices on our BES. We would pay around $9,000.00 for our TX2support. We paid around $30.00 for each device with our discounts from our wireless carrier so the devices are consumable to us. The per device fee of $23.00 is the issue. The Wireless carriers provide support for our devices. All we need is support for the BES. If a device breaks we wipe it if we can, pull the sim chip then throw it away. We have trying to negotiate the per device fee with no luck. So it appears as though we will be dropping the Blackberry's. We have Exchange 2003 SP2 and will probably just go with Active Sync since all support for Active Sync is included with our Premium Microsoft Support contract. Security you say? Well I admit the Blackberry is more secure since all communication is initiated from within our network but we also have OWA published on the ISA so we may as well take advantage of the mobile access as well. It is secured with a SSL cert and 128 bit encryption and that is secure enough. So it is looking more and more like "bye bye RIM"! We'll see what the brass decides.
T-Support - what do you get?
