[enigmatic]

I'm currently looking after a 20 user BES pilot that is now running on BES 4.1. Users have migrated from a 4.0 server over the course of a few weeks.

Looking at the Windows Event log, 3 of the 20 users are generating a significant number of events to be recorded.

The Event ID messages are:

20001 (12,888 messages since 7th August)
20301 (19,615 messages since 7th August)
20004 (8,958 messages since 7th August)
20265 (2,266 messages since 7th August)
20033 (620 messages since 7th August)
20171 (617 messages since 7th August)
20197 (620 messages since 7th August)
20274 (687 messages since 7th August)
20275 (606 messages since 7th August)

For each of the above reference numbers, there are a number of error texts that correspond.

As above, all these events are being triggered by just 3 of 20 users. 2 are on the same Exchange server but the other 1 user is on the same Exchange server as 11 other participants in the BB pilot.

Can anyone shed any light on why these messages would be triggered for just 3 of the 20 users and why so many messages are created in just a short period of time?

Any ideas how to resolve?

Thanks,

Chris

[|||||||]

Event IDs are generally useless please post the actual error message.

Without seeing them I'll propose that these users were on another BES and were never wipe before adding them to this BES. or they are running pre 4.0 Handheld code

[enigmatic]

Originally Posted by |||||||

Event IDs are generally useless please post the actual error message.

Without seeing them I'll propose that these users were on another BES and were never wipe before adding them to this BES. or they are running pre 4.0 Handheld code

Hi,

I've had to wipe all the devices before adding them to the new BES as we moved from a 4.0 BES to a 4.1 and these couldn't be added without a wipe as the security policy is rejected.

All of these users have been wiped and restored in the same way and 2 of them were in the last 3 to be tranferred over (last Fri).

All of the 7205 devices are running 4.1.xx OS.

Will post more detail on the messages when I'm back in the office in an hour or so.

Cheers,

Chris

[enigmatic]

Here are the messages. The number of entries is since 7th August and they all relate to just 3 users.

Event ID 20001 (12,888 entries)
CalSyncState::GetSyncStateTable - GetContentsTable(0x80040102) failed
CalSyncState::QueryTimestampAndDeviceSeqNum - OpenEntry(0x8004010f) failed
CalSyncState::BuildStateRecordMap - GetContentsTable(0x80040102) failed

Event ID 20301 (19,615 entries)
Unable to save configuration settings or statistics

Event ID 20004 (8,958 entries)
CalSyncState::QueryByRefId - GetSyncStateTable failed
CalSyncState::UpdateStateRecord - GetSyncStateTable failed
CalSyncState::QueryRootAppointment - GetSyncStateTable failed
CalSyncState::QueryByGOID - GetSyncStateTable failed

Event ID 20265 (2,266 entries)
MAPIMailbox::GetNewMovedMessages - GetContentsTable (0x8004010f) failed
MAPIMailbox::RefIDtoEntryID - GetContentsTable (0x8004010f) failed
MAPIMailbox::GetMessageStatusUpdates - GetContentsTable (0x8004010f) failed
MAPIMailbox::OpenMessage - OpenEntry (0x80040115) failed
MAPIMailbox::RescanPIMItems - GetProps (0x80040115) failed

Event ID 20033 (620 entries)
CDOCalendar::ConsistencyCheck - ConsistencyCheck failed

Event ID 20171 (617 entries)
ReloadPagerConfig() failed

Event ID 20179 (620 entries)
ConsistencyCheck() failed: SUCCESS

Event ID 20274 (687 entries)
GetMessageStatusUpdates() failed

Event ID 20275 (606 entries)
GetNewMovedMessages() failed