[sinebar]

I just got a blackberry 8703e and on the screen with all the icons just under the signal/battery strength it says "data connection refused". Does anyone know what this means? I have a data account but don't see the internet icon.

[koleary19067]

Wirelessly posted (8703e: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

That message appears when you don't have a strong enough signal to use internet

[sinebar]

Originally Posted by koleary19067

Wirelessly posted (8703e: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

That message appears when you don't have a strong enough signal to use internet

The message is there even at full strength.

[koleary19067]

Wirelessly posted (8703e: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

Ok. Is the data plan you have an Blackberry plan

[NJBlackBerry]

Call your carrier and double check that you have the correct BlackBerry Data Plan on your account. Data Connection Refused usually means a missing or incorrectly configured BlackBerry Data Plan on your account.

[sinebar]

Originally Posted by NJBlackBerry

Call your carrier and double check that you have the correct BlackBerry Data Plan on your account. Data Connection Refused usually means a missing or incorrectly configured BlackBerry Data Plan on your account.

How do I do a soft reset? They suggested that.

[NJBlackBerry]

Press <ALT> <CA> <DEL>

If they told you to reset it (line one in the script they had) I would recommend popping out the battery to reset it. No data will be lost.

[koleary19067]

Wirelessly posted (8703e: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

NJ is correct. Sounds like your data plan is not setup correctly

[sinebar]

Originally Posted by koleary19067

Wirelessly posted (8703e: BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

NJ is correct. Sounds like your data plan is not setup correctly

Yep that's exactly what it was. The sprint people set me up with the wrong data plan. I called and got the blackberry plan and now it works fine. Thanks for all your help.

[NJBlackBerry]

Sprint has had a habit recently of adding the "Power Vision" plan which doesn't help at all with a BB.

Glad they got it resolved and enjoy your BB!

[Mandizzle]

Originally Posted by NJBlackBerry

Press <ALT> <CA> <DEL>

If they told you to reset it (line one in the script they had) I would recommend popping out the battery to reset it. No data will be lost.

What's the <CA> button?

[NJBlackBerry]

Sorry - was watching football. ALT CAP DEL

** Does not work on the 7100s or 8100 series **

[newyowker]

On Sprint this error usually occurs when you are roaming. Make sure there isn't a small R in the top right corner of the screen.

[penguin3107]

Originally Posted by newyowker

On Sprint this error usually occurs when you are roaming. Make sure there isn't a small R in the top right corner of the screen.

You realize the problem has already been resolved, right?