Quote:
Originally Posted by ezrunner
You got lucky. Had a guy try to return an unlocked BB Curve to me fortunately I caught it. As he made a change to the device we would not do a full refund to him not even a store credit. He voided any warranty and our ability to return it to RIM for credit
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You should be ashamed of yourself, exrunner. Unlocking a device DOES NOT void any of its warranty. Unless there is a store policy you can show us, the device warranty is from RIM, not ATT. Glad we don't have reps out here trying to make up the rules as they go.
Also just asked an ATT exec who manages ALL blackberries and he told me that it was a bad call and does not affect a return or warranty claim.
Nice work.