[jwindley]

I'm having trouble getting our MDS browsing working correctly on our BES Exchange 4.1.2.15 system.

We use a pac file for our internal clients, but when I set the proxy mapping for:
http://* to use http://pacserver/pac/proxy1.pac (standard client setting) I can get direct connections to internal web servers, but no external.
The log files seem to suggest that it is reading the pac file, and that a list of proxies are found, but when it tries to use them it fails.

Alternatively when I've tried to manually set PROXY for http://* and DIRECT for http://*.internal I can only get the PROXY to work, and all internal DIRECT web servers fail.

Can anyone suggest what could be happening?

LOG exerpts from PAC mode:
loading config, finds PAC info
<2007-06-07 15:14:05.168 BST>:[87]:<MDS-CS_EAHD1BESS05_MDS-CS_2>:<DEBUG>:<LAYER = SCM, EVENT = Using PAC file: http://pacserver/pac/proxy1.pac>
<2007-06-07 15:14:05.184 BST>:[88]:<MDS-CS_EAHD1BESS05_MDS-CS_2>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task- HTTP Proxy Mappings>
<2007-06-07 15:14:05.184 BST>:[89]:<MDS-CS_EAHD1BESS05_MDS-CS_2>:<DEBUG>:<LAYER = SCM, EVENT = Admin. Task Finished>

Requesting website, correctly returns PROXY
<2007-06-07 15:14:41.902 BST>:[161]:<MDS-CS_EAHD1BESS05_MDS-CS_2>:<DEBUG>:<LAYER = IPPP, PAC returns: 10.253.4.101:8080;10.253.4.102:8080;10.253.4.103:8 080;10.253.8.102:8080 for http://www.blackberry.net/go/mobile/mds/http/mappings2prop.xsl>
<2007-06-07 15:15:31.776 BST>:[162]:<MDS-CS_EAHD1BESS05_MDS-CS_2>:<DEBUG>:<LAYER = IPPP, Use HTTP Proxy Server 10.253.4.101:8080>
<2007-06-07 15:15:35.213 BST>:[163]:<MDS-CS_EAHD1BESS05_MDS-CS_2>:<DEBUG>:<LAYER = IPPP, application.handler.http.maxContentLength = 10485760>

Further down, timeouts appear
<2007-06-07 15:16:41.477 BST>:[187]:<MDS-CS_EAHD1BESS05_MDS-CS_2>:<DEBUG>:<LAYER = IPPP, Connection Timed Out>

There seem to be timeout errors, but these don't occur when using a PROXY statement instead of PAC. Also, when I configure IE on the server to use either manual PROXY or PAC file, it works fine. Really getting stuck now!
Please help!

[x14]

We use a PAC for our proxy config and never had an issue. Could be something in yor PAC.

[jwindley]

I guess it could be the PAC, but the MDS selects a correct proxy for the external websites (see log extract above).

I could always write a new PAC file for it. Can anyone provide a simple PAC that will work?

Alternatively can anyone provide correct URL mask settings for manually setting up the PROXY and DIRECT options?

[x14]

Here is Netscape support documentation on PAC. They have some simple scripts in there as well.

Proxy Client Autoconfig File Format