[Cujo]

I have 2 8300's from Rogers that are unable to view attachments properly. (xls/doc) On either, I have the option to "View Attachment" but when I do, it just shows up as gibberish.

Our BES is configured correctly as 2 8700's and 2 8310's have no issues viewing attachments with the built in viewer.

The Attachment Service is installed on both devices and I updated to the latest firmware on one of them with no luck.

Can anyone help with this?

[tricky_ott]

Any signing/encryption being used?

What software is running on the handhelds that are working? Not working?

What BES version are you running?

[Cujo]

There is no additional encryption being used other than the standard BES encryption.

I'm only referring to the built-in viewer installed with the devices. (No eOffice or Beamberry)

BES is 4.1.2 for Lotus Domino. Upgrading to SP4 is on our project list.

[tricky_ott]

Hmm. Don't know much about Domino.
Can those attachments be opened in the desktop client?

** edit - Do those handhelds have the BlackBerry Attachment service checked off in the application list when you connect them to Desktop Manager?

[Cujo]

Absolutely, they can be opened on the desktop client. I would be very surprised if it was a Domino/BES issue. We don't have any restrictions in place and other model devices seem to work fine.

The Attachment Service is checked on in the application list.

I have been able to open one outside xls attachment and one internal xls attachment on one of the 8300's. The other 8300 can't open either. This is a very strange issue.