[thepoutypanda]

Okay, I've had the Pearl for a month (since mid-September) and since the day I got it, I didn't REALLY have any problems.

When my phone was dropped by an over-zealous colleague, I got pissed because the entire front screen had three big scratches on it. I didn't get insurance, but I called to see if I could add it. It was a no go because I was past my 14 day period to add insurance.

I called and complained the first time that the phone was doing a soft reset on its own and that the trackball had gone schitzo on me (working sometimes, and not others). I went through the entire work up with BB service after dialing 611. They said the problem was the software and NOT the hardware, thus, they would not give me a new phone.

I called again and complained that I wasn't getting my calls and my calls were important because I'm a consultant and my clients couldn't reach me. They apologized, made me go through a master reset to get the phone back to normal. Sure enough, the phone was still working, but I told them it's not working.

I called again tonight after dropping my phone on the cement ( my own fault) and scratching up the casing (I'm still waiting to receive my silicone case!!!) and they told me to reset again. The reset was successful, though I told them it was NOT.

I continuously reset the phone and told them the screen was stuck on the hour glass and not even spinning and the CSR put in an order to ship me a new phone.

At last... I am getting my new phone . She advised me that it's a possibility that it might be refrub, but since the phone is still very new on the market, she's almost sure it'll be a new phone, and if not, I should just call back and say I'm still having a problem with the refrub phone and they would 100% send me a brand new phone.

Just a heads up for you guys who might've gotten some major knicks in before you got your cases or after you've passed your 14 day period to get insurance on the phone!

Hope this helps someone!!

[dwc]

[thepoutypanda]

and the point of that is...?

[dwc]

[absolved]

Mm mm Yum-my~

[jibi]

so because of your own issues and mistakes, you lied and cheated and managed to get a free replacement? i understand that TMO is nothing more than a facelss corporate entity to most people, but this post doesn't reflect too highly on your character. just food for thought.

[stealthx32]

People like you are the reason insurance rates are so high, for any industry.

Die in a fire.

[Mike_B]

You do realize once T-mobile receives your "defective" blackberry you will be charged $100 for the intentional damage not caused by a manufacturer defect

[crowberry]

I'm forwarding this post to T-mobile! You are on here braging like that S**T is cool IT'S NOT!! They will charge you once they get the phone. Count on it. I have to admit, you are cute though, so you 1 free pass

[bb-mike]

Wow - you are a real class act - not.

Whenever I have a legitimate problem and have to jump through all sorts of hoops to get it sorted out - I think about how it is all due to liars like you with a broken moral compass.

[cbunting]

Wow that is cheazy... and to even be picky for it NOt to be a refurb phone... Maybe you shoulda got the insurance BEFORE you dropped it the first time... The whole point of the 14 day period is because of people like you, that made it a 14 day limit in the first place... Sheesh

[SLVR6]

Wow, so people like you make it that much harder for people with real problems to get help and replacements. I do hope when you get your new Pearl it reminds you every day what an honest person you are.

[ifonline]

I love how every so often someone pops up and posts about how they committed fraud because they somehow deserve something for free, and how they are just trying to "help" others by posting. Crap like this should just be deleted immediately, and the OP banned for some period of time without question. To allow this to continue only supports and develops further action such as this. This is neither needed nor moral.

[d_fisher]

Even if you dislike what the original poster did, there is no need to hurl personal attacks.

---Thread closed---