It was swapped out. But my stepdad's was brand new. But both phones status light's not working?? Sounds like the odds getting a defective Storm is pretty great. I have noticed that since the 148 update that this has happened. When I had the 75 OS I didn't see this happen. Also, I think I read in here that someone else was having that issue as well. I tried to find that post, but couldn't which is why I started a new one. But I guess it is just another headache that I will have to deal with regarding the Storm. This phone has more issues than any other phone I have ever owned.