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Old 01-22-2008, 11:03 AM   #1
TMGBankR
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Default Help Can't Sync Add-Ins

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I am using a 8703e for Verizon running firmware 4.1.0.377 and Desktop 4.2sp1. I just realized that everytime I sync on the Desktop it is not Syncing my third party add-ins. The only two programs I have in third party add-ins is SplashPhoto and SplashID (recently upgraded to 4.0). I can see the two programs listed in the Configure Add-Ins tab, but their are no boxes to check next to them and I am unable to Configure (it is grayed out). I can't figure out what the problem is and really need some help getting these programs synced. thanks
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Old 01-22-2008, 11:30 AM   #2
JSanders
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I was not aware that SplashPhoto and ID are sync-able with the BB...

Do you know that it is? Could be.
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Old 01-22-2008, 11:33 AM   #3
TMGBankR
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Yes, they are both Blackberry versions. I have been using the software for some time and all of the sudden (or in the last few weeks I haven't noticed) it will no longer sync. I removed and redownloaded Splashphoto, SplashID, and the Blackberry Desktop Manager. Nothing seems to work and Verizon tech is no help.
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Old 01-22-2008, 11:42 AM   #4
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Is your USB connection in good shape.

Does Desktop Manager show connected?
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Old 01-22-2008, 11:44 AM   #5
TMGBankR
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Yes, it is connected and does sync to Outlook. It just won't sync the third party software.
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