[TeritaM]

I lost my UMA connection on Tuesday.
I've tried resetting the phone (battery pull)
I did a backup/wipe/restore
I even switched modems (apple to linksys)
nothing.
did I kill my phone inadvertently?
help! thanks in advance

[dennis8320]

i would say most likley a tmo H@H outage id call costumer service before you go off and burry your phone in the back yard

[hdawg]

What OS version you using?

[jasonsteel]

I really can't help you with your problem, but I wanted to say kudos for the clever post subject title.

[TeritaM]

@hdawg-4.2.2.180. do you think I should download that .184?
@dennis-they claim there is no outage on their end.
@jason-thanks. I was wondering if anyone would catch it after I hit send

[hd_rider]

Are you still connecting to your wireless router? I recently had a similar problem in which I had no UMA for several days. I finally got to troubleshooting it and was perplexed because I found I was still connecting to my router with no issue (meaning I had Wi-Fi, just no UMA). Since I was connecting to the modem, I assumed it was a TMO UMA outage of some kind. Wrong. I finally found out that the firewall on my router was somewhow blocking protocols and/or ports that was preventing my Curve from going into UMA mode. I moved the Curve's wireless connection to outside the firewall and UMA popped up immediately. Haven't had a problem since.
________________________
JohnC - Kechi, KS

[TeritaM]

yes! HD, it has my network listed on the phone, and the wifi icon is lit up, but there is no UMA. how do I move the connection outside the firewall? does this mean I can go back to my apple router?

[hd_rider]

I'm not sure about your router, but mine allows me to connect directly to it using Internet Explorer to adjust it's settings. My router gives me the ability to block or enable various protocols, ports, firewall settings, etc. More specifically, I can specify that a particular computer connecting to the wireless port (in this case, my BB) be moved outside of the router's built-in hardware firewall (sometimes referred to as a "DMZ" or de-militarized zone). My wireless laptop and a second desktop, which also share the same wireless port, are still behind the firewall.

I imagine you should also have some means to connect to your router so you can adjust it's settings.
_____________________
JohnC - Kechi, KS

[Helmdawg]

Originally Posted by TeritaM

@hdawg-4.2.2.180. do you think I should download that .184?
@dennis-they claim there is no outage on their end.
@jason-thanks. I was wondering if anyone would catch it after I hit send

MY OS is .180 and I had UMA here in Philly non stop. I am using the TMO lynksis router..

[blade28]

Nice thread title!

[TeritaM]

ok I called apple.
they made me change some settings
it worked for 10 minutes
now its out again.

[flash24]

TTOTY=Thread Title of the Year

[John Clark]

What error code do you get under wifi diagnostics for UMA? Go to manage connections >wifi options >menu key >Wifi diagnostics

[TeritaM]

@John--

UMA-
connection pref-wifi preferred
UMA Wifi Available green check mark
Connection-red x
Error code: W006.1
Status-ISP or T-Mobile network error

I'm on the phone with them and this chick is telling me that the error is not coming from their end.

[John Clark]

I'm in South Carolina and just hooked up on UMA.

[sgtcasey]

Originally Posted by TeritaM

ok I called apple.
they made me change some settings
it worked for 10 minutes
now its out again.

Well, there is no guarantee of UMA with non-Tmobile branded equipment.

Dave

[cjcarbone]

i use the 8310 curve. just had to applaud the title. i am loving the cleverness of it. Sorry i can't help more.

[TeritaM]

Originally Posted by sgtcasey

Well, there is no guarantee of UMA with non-Tmobile branded equipment.

Dave

which is why I switched to their router. it still didn't work. so I went back to my apple router.

[monkeypaw]

Have you tried running down to Starbucks or Kinko's to see if their Hotspots will give you UMA? Or wifi somewhere else? That'd tell you if it's more likely to be a problem with your phone or your home network.

[TeritaM]

Originally Posted by monkeypaw

Have you tried running down to Starbucks or Kinko's to see if their Hotspots will give you UMA? Or wifi somewhere else? That'd tell you if it's more likely to be a problem with your phone or your home network.

carmel apple cider is a great idea. heading out in a bit.