[bigfoilin]

I have a weird issue that I can't seem to get any resolution on. I have a company sending me email. This company uses a PGP universal server. Whenever they send a signed message (not encrypted) to us, we can read it just fine in outlook. However, when they send from their blackberry and we view it on our blackberry it is a scrambled like its encrypted. They are saying that this is only happening with our blackberries. But I have had them send test messages to one other blackberry domain and have the same issue.

Anybody have any ideas?

Below is what works/doesn't.

Customer Outlook --> Our Outlook : OK
Customer Blackberry --> Our Outlook : OK
Custoer Outlook --> Our Blackberry : OK?
Customer Blackberry --> Our Blackberry : BAD

[6502programmer]

I would assume that when they send to your blackberry, you can view that same email in your outlook as well?

[rambo47]

Do you have the PGP Blackberry client installed on your Blackberrys and desktop computers? Don't take their word for it that they are sending un-encrypted emails. Sure sounds like they're encrypted.