[NathanHowells]

I placed an order on January 21st for this case. I ordered from this particular company because their promotional code listed in the sponsors section was enticing. The case was delived by UPS on February 15th. I knew there was going to be quite a wait since the case I ordered was considered a "special order." I had read their return policy and was concerned initially that their returns policy states that special orders cannot be returned. But I took the leap of faith anyways.

When I opened the shipping box, I noticed that their cardboard presentation box was pretty beat up. Almost as though they "recycled" it if you will. Not a huge issue with me, I support recycling, I ordered the case in the color cognac. In person it was much different looking than on the computer screen. When I took it outside to view in natural light, it was even more displeasing. In the natural light, I was also able to see that there was a gnarly crease in the leather running horizontally underneath the snap closure mechanism. Not something that would be spotted from a mile away, but also not something I expected in a case at this price level. I thought for a few days wether or not I wanted to use the thing. Eventually I forced myself to use it since I paid so much money for the dang thing. I hate wasting my families money.

Today makes it 1 month of usage. Last week I noticed the stiching is coming out of the backside where the flap connects to the case.

In conclusion, although this is the one and only case I have ever bought from Fortte, I do not think I can reccomend them. I am not back to using the horrible smelling one that came with my curve.

Nathan

[Salo Rechtszaid]

It concerns me to read this because you do not mention anything about trying to contact Fortte and voice your concern. Did you try to contact us? If a case we ship is defective or in any way different to what we offer, we MUST know about it . Send us an e-mail, let us review your complaint and hopefully we can turn you into a Fortte fan.

[MaxT32]

I have had several (4) Fortte cases for all of my blackberries over the years. And never had any issues with quality ever. As a matter of fact I always have upgraded the blackberry before I had to replace the case.

[lisasherk]

Here at Fortte we stand by our products 100% and always try our best to keep our customers satisfied. We will be more than happy to address any of your concerns and try to find a solution that is agreeable to both parties.
Feel free to send us your comments and concerns as soon as possible so that we can come up with a solution to this matter.

[NathanHowells]

I did not feel it would have been right for me to request a refund since I chose to ignore the gnarly crease and use the case anyways. That was my choice not Fortte's. So there is really nothing to resolve,

Nathan Howells

[Thatzmister2u]

You should have given them the chance. I hear they value customer feedback and would have worked to make you happy!