[jvb_backman]

Hi,

I've got a user I cannot activate (wireless nor wired). I've even tried it on different devices but to no avail. We've activated other users today so it's no general issue.

The problem is that activation stalls around 50%. The calendar is synched but the contacts not.

I see a lot of these errors in the eventviewer:

{user@domain} MAPIMailbox::GetRIMCalendar(EntryID) - Failed to retrieve email address for anotheruser.

These errors show up in quite a few amounts by the time the synchronisation stalls so I guess they are involved.

Any idea where to look?

PS: Running BES for Exchange 4.1.4.12

[knottyrope]

Sounds like he has a something going on in the calendar or contacts.

What file size is it?

1 user tossed in 15 meg files into a contacts body field and it would not sync.

[amadru]

I had the same issue. What I did was create an IT Policy disabling Calendar Sync. Activate the user on the BES, then once fully activated, I changed them to my default security poilcy allowing the sync of the calendar. That usually works for me.

[jvb_backman]

Just letting you know that this user had the 'notes' folder missing from his mailbox. A 'outlook /resetfolders' did the trick. Too bad the event viewer didn't point to this one.