That's the problem, I have no email address such I mean registered to my BIS server, so suppose this unknown email addressed to x at domain.com, it not listed on my BIS server, and yes I think previous owner is not release the PIN completely, but since I don't know who she is, how can I solve this without need to contact previous owner ? Already delete all service book and resend service book, the problem still persist, and seems previous owner is in UK, and I'm in Indonesia..
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