Most of you are probably familiar with this issue... You upgraded to OS6 and basically lost the ability to use WiFi. Since then you've had it disabled to make your phone usable again or went back to OS5.
Well today I spend 4 hours on the phone with upper level Verizon data techs and blackberry techs working on this together. Guess what? We fixed it.
In the end, the answer was so simple it wasn't even funny, but I'll just cut to the chase here, skip the long story and tell you how to fix it.
These are the exact steps that we took. the first one may not be necessary, but since this method fixed it, I won't leave it out.
- go into the main Options, (by clicking at the very top of the screen), and disable the Mobile Network. (Leave Wi-Fi on)
- Go to Options > Device > Advanced System Settings > Click on Service Books to open it.
- Under Service Book, there are two Wi-Fi TCP/IP service books. Delete both of them.
- Exit Service Books so that you are back in Advanced System Settings and open Host Routing Table
- Push the Blackberry button to bring up the menu and select "Register Now"
- Exit back to the main screen and go into the settings to turn your wireless network back on. (you will get a message about registering on the network)
- Pull the battery off of your phone, wait 30 seconds and re-instert it.
- Phone boots up, give it a minute or two.
- Go back into settings, turn off Wi-Fi, wait a minute and then turn it back on.
- Exit back to the main screen and enjoy a working Wi-Fi network again.
Anyway, I think this should be stickied =P, but I just wanted to share this for everyone having the issue.