[lindelable]

I just upgraded from a Bold to a Torch 9800. When I attached the Torch to sync the first time there was no problem. Now, when I attach the device the manager recognizes the device then closes - encountered a problem and must close. I cannot get connected.

[aiharkness]

Do you still have the Bold, or another BlackBerry, to use as a test? The question is whether that happens regardless when a BlackBerry is connected, or just when the new Torch is connected?

Also, do a hard reset on the Torch and try again. A hard reset is as follow: With the power on, remove the battery for 30+ seconds and then replace the battery.
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